Coffee Shop Assistant Manager: Lead Team & Service Excellence

Zarraffa's Coffee; Canberra; On-site; AUD 55,000 - 72,000; Full time

Job summary

Zarraffa's Coffee is seeking an Assistant Store Manager for our Jerrabomberra location in Canberra. You will support the manager in leading a diverse team to deliver exceptional customer service, oversee daily operations, training, compliance and performance evaluations, and lead team meetings to maintain coffee quality and store standards.

We value strong leadership, budget awareness, inventory control, and a passion for coffee.

Qualifications

• At least two years of restaurant/café management experience, with a focus on coffee and customer service.
• A proven ability to manage staff and budgets efficiently.
• Strong leadership skills and the ability to motivate your team and create a positive work environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and staff.
• Experience in inventory management, budgeting, and cost control.
• A keen attention to detail and the ability to manage tasks and deadlines effectively.
• A deep passion for coffee and a thorough understanding of the customer service industry.

Responsibilities

• Support the manager in leading and inspiring a diverse team to deliver exceptional customer service
• Support in daily operations including staff training, development, compliance, and performance evaluations
• Run team meetings as required
• Leading by example in impeccable customer service
• Maintain high standards of cleanliness, WH&S and Food Safety Compliance

Skills

Team leadership

Customer service

Budget management

Inventory management

Communication skills

Staff training

Job description

Zarraffa's Coffee is seeking an Assistant Store Manager for our Jerrabomberra location in Canberra. You will support the manager in leading a diverse team to deliver exceptional customer service, oversee daily operations, training, compliance and performance evaluations, and lead team meetings to maintain coffee quality and store standards.

We value strong leadership, budget awareness, inventory control, and a passion for coffee.