Store Manager: Lead a People-First Retail Team

Dusk Group; Newcastle; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discount across fragrance, décor

Store bonus program

Employee Assistance Program (EAP)

Leadership development opportunities

Job summary

Dusk Group in Newcastle is seeking a Store Manager to lead a busy store, deliver memorable customer experiences and drive store performance. You will oversee rostering, stock, visual merchandising, coaching and development while living the brand values.

Join a fast-paced retail environment with opportunities for progression, team discounts, and performance-based incentives as part of our commitment to development and recognition.

Qualifications

• Proven retail management experience.
• Ability to coach and develop a high-performing team.
• Strong customer service mindset and problem solving.
• Organized, calm under pressure and able to manage rostering and stock.

Responsibilities

• Lead and inspire your team to create warm, welcoming, and meaningful customer experiences
• Drive performance across the customer experience, store sales, and store presentation
• Create a team culture grounded in trust, fun, and our values
• Lead day-to-day operations including rostering, stock management and visual merchandising
• Coach, develop, and grow your team through clear communication and meaningful feedback
• Bring our brand, products and values to life in-store - every day

Skills

Team leadership

Customer experience

Retail operations

Staff coaching

Communication

Job description

Role Overview

As a Store Manager, you’ll be the heartbeat of your store - leading a team of passionate individuals, creating meaningful connections with customers, and delivering results that make an impact. This is a hands-on, people-first leadership role where your influence shapes everything from team culture to customer experience.

What You’ll Do

• Lead and inspire your team to create warm, welcoming, and meaningful customer experiences
• Drive performance across the customer experience, store sales, and store presentation
• Create a team culture grounded in trust, fun, and our values
• Lead day-to-day operations including rostering, stock management and visual merchandising
• Coach, develop, and grow your team through clear communication and meaningful feedback
• Bring our brand, products and values to life in-store - every day

About You

• A confident and values-led leader with proven experience in retail management
• Committed to creating a high-performing, high-trust team environment
• Motivated by meaningful connection and customer experience - not just transactions
• Calm, focused and ready to solve challenges with clarity and care
• Organised, outcomes-driven, and energised by the fast pace of retail

What You’ll Love

• A generous team member discount across our full range of fragrance, décor and gifting
• Monthly store bonus program and performance-based incentives
• Recognition that feels realwith shoutouts, milestones, and meaningful celebration
• Access to our Employee Assistance Program (EAP) for you and your immediate family
• Support to grow with leadership development, coaching and progression opportunities

Find your moment with dusk

This isn’t just another retail job - it’s a chance to lead, grow, and create something unforgettable.
If you’re ready to take the next step in your leadership journey, we’d love to meet you.