Store Manager: Lead Teams & Create Memorable Customer Moments

Dusk; Melbourne; Sur place; AUD 65 000 - 80 000; Plein temps

Avantages offerts par ce poste

Monthly store bonus program

Employee Assistance Program (EAP)

Résumé du poste

dusk is seeking a Store Manager in Melbourne to lead a team, deliver exceptional customer experiences, and drive sales performance. You will manage daily store operations, coach staff, and bring our brand to life through your leadership and hands-on approach.

Join a culture that values heart, connection, and growth, with opportunities to develop leadership skills and advance within a growing national retailer.

Qualifications

• Proven retail management experience.
• Values-led leadership and team development.
• Strong communication and customer focus.
• Experience leading rostering, stock and visual merchandising.

Responsabilités

• Lead and inspire your team to create warm, welcoming, and meaningful customer experiences.
• Drive performance across customer experience, store sales, and store presentation.
• Create a team culture grounded in trust, fun, and our values.
• Lead day-to-day operations including rostering, stock management and visual merchandising.
• Coach, develop, and grow your team through clear communication and meaningful feedback.
• Bring our brand and values to life in-store every day.

Connaissances

Retail management

Customer experience

Team leadership

Conflict resolution

Description du poste

At dusk, we’re here for all of life’s moments. The big, bold, heart-thumping ones. The quiet, cosy, just-passing-through ones. The ones you planned for months.

And the ones that just… happened.

We believe fragrance is more than something you light - it’s something you feel. With 140+ stores across Australia and New Zealand, we help people find warmth, comfort, and connection through beautifully crafted experiences.

We’re looking for a Store Manager who leads with purpose, champions culture, and inspire their teams to make every moment matter.

If that sounds like you, you’re going to love it here.

Role Overview

As a Store Manager, you’ll be the heartbeat of your store - leading a team of passionate individuals, creating meaningful connections with customers, and delivering results that make an impact. This is a hands-on, people-first leadership role where your influence shapes everything from team culture to customer experience.

What You’ll Do

• Lead and inspire your team to create warm, welcoming, and meaningful customer experiences
• Drive performance across the customer experience, store sales, and store presentation
• Create a team culture grounded in trust, fun, and our values
• Lead day-to-day operations including rostering, stock management and visual merchandising
• Coach, develop, and grow your team through clear communication and meaningful feedback
• Bring our brand, products and values to life in-store - every day

About You

• A confident and values-led leader with proven experience in retail management
• Committed to creating a high-performing, high-trust team environment
• Motivated by meaningful connection and customer experience - not just transactions
• Calm, focused and ready to solve challenges with clarity and care
• Organised, outcomes-driven, and energised by the fast pace of retail

What You’ll Love

• Monthly store bonus program and performance-based incentives
• Recognition that feels realwith shoutouts, milestones, and meaningful celebration
• Access to our Employee Assistance Program (EAP) for you and your immediate family
• Support to grow with leadership development, coaching and progression opportunities

Find your moment with dusk

This isn’t just another retail job - it’s a chance to lead, grow, and create something unforgettable.
If you’re ready to take the next step in your leadership journey, we’d love to meet you.

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