Store Manager – Growth, Leadership & Customer Experience

Work Initiatives; Maryborough; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Attractive salary + superannuation

Growth opportunities

Collaborative and vibrant work env

Job summary

Treasure Hunters Maryborough is seeking a practical, customer-focused Store Manager to lead a high-performing retail store on High Street in Maryborough. You will oversee day-to-day operations, drive sales targets, manage staff, and ensure superior customer service.

Join a collaborative and vibrant team with opportunities for growth. The role requires leadership, strong communication, and a commitment to operational excellence while upholding consumer laws and store policies.

Qualifications

• Minimum one year of retail management experience.
• Certificate III or above qualification in business/retail is preferred.
• Experience with any point-of-sale (POS) system.
• Knowledge of stock rotation and presentation standards.
• Familiarity with inventory management software and other retail technology is advantageous.
• Excellent communication and interpersonal skills.
• Strong understanding of customer service principles.
• Proven ability to lead a team.
• Ability to work rotating rosters including weekdays, weekends, public holidays and late-night trade.
• Appropriate Australian work rights for the role.

Responsibilities

• Plan and oversee daily store operations to meet sales targets and customer service expectations.
• Supervise, coach and coordinate retail staff, including recruitment support, induction, training, roster planning and timesheet approvals.
• Monitor sales trends and seasonal buying patterns to inform product selection and merchandising.
• Coordinate purchasing, stock replenishment, stocktakes and inventory controls to maintain stock availability and minimize shrinkage.
• Review pricing, promotions and product presentation in consultation with the Business Owner.
• Monitor labour costs and store expenses; contribute to budgets and profitability improvements.
• Analyse sales and stock data and prepare regular performance reports for the Business Owner.
• Ensure products are displayed and labeled properly with efficient POS procedures.
• Handle escalated customer enquiries, refunds, returns and complaints professionally.
• Implement and monitor workplace health and safety procedures and relevant retail standards.

Skills

Retail management

Customer service

Team leadership

Communication

Interpersonal skills

Education

Certificate III in business/retail

Tools

POS system

Inventory software

Job description

Treasure Hunters Maryborough is seeking a practical, customer-focused Store Manager to lead a high-performing retail store on High Street in Maryborough. You will oversee day-to-day operations, drive sales targets, manage staff, and ensure superior customer service.

Join a collaborative and vibrant team with opportunities for growth. The role requires leadership, strong communication, and a commitment to operational excellence while upholding consumer laws and store policies.