Store Manager — Lead Sales, Service & Team Excellence

Sociable Tech Pty Ltd; Maryborough; On-site; AUD 80,000 - 81,000; Full time

Benefits offered by this job

Salary plus superannuation

Career growth and skill development

Job summary

Treasure Hunters Maryborough is seeking a practical, customer-focused Store Manager to lead and manage a high-performing retail store on High Street in Maryborough.

You will work closely with the business owner to manage day-to-day operations, drive sales, profitability and exceptional customer service, while maintaining stock control and staff performance in a fast-paced environment.

Qualifications

• Minimum one year of retail management experience in any retail sector.
• Certificate III or above qualification in business/retail management preferred.
• Experience with POS system.
• Knowledge of stock rotation and presentation standards.
• Familiar with inventory management software and other retail technology advantageous.
• Excellent communication and interpersonal skills.
• Strong understanding of customer service principles.
• Proven ability to confidently lead a team.
• Ability to work a rotating roster including weekdays, weekends, public holidays and late-night trade.
• Appropriate Australian work rights for the role.

Responsibilities

• Plan, organise and oversee daily store operations to meet sales targets, customer service expectations and operational performance objectives.
• Supervise, coach and coordinate retail staff, including recruitment support, induction, training, roster planning, performance monitoring and timesheet approvals.
• Monitor sales trends, customer demand and seasonal buying patterns to inform product selection, merchandise planning and store sales initiatives.
• Coordinate purchasing, supplier orders, goods receipting, stock replenishment, stocktakes and inventory controls to maintain stock availability and minimise shrinkage.
• Review merchandise pricing, promotional offers, markdowns and product presentation in consultation with the Business Owner.
• Monitor labour costs, stock expenditure and other operating expenses; contribute to store budgets, cost control and profitability improvements.
• Analyse sales and stock data, track key performance indicators, maintain accurate business records and prepare regular operational and financial performance reports.
• Ensure products are displayed and labeled, POS procedures followed and store provides an efficient, positive customer experience.
• Manage escalated customer enquiries, refunds, returns and complaints in a professional and timely manner, consistent with consumer law and store policies.
• Implement and monitor workplace health and safety procedures, loss-prevention measures and relevant retail operating standards.

Job description

Treasure Hunters Maryborough is seeking a practical, customer-focused Store Manager to lead and manage a high-performing retail store on High Street in Maryborough.

You will work closely with the business owner to manage day-to-day operations, drive sales, profitability and exceptional customer service, while maintaining stock control and staff performance in a fast-paced environment.