Store Manager - Ferny Grove

Petbarn; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Discounts on Petbarn products

Novated leasing

Workplace benefits program

Health insurance discounts

Employee Assistance Program

Job summary

Petbarn Ferny Grove is seeking a Full Time Store Manager to lead daily store operations, sales, and customer service. You will train and coach a team, uphold store standards, manage costs, and drive KPI achievement while delivering a pet-focused, customer-centric shopping experience.

This role suits an experienced, hands-on retail leader with a passion for animals who can foster a positive team culture and contribute to the community through Petbarn Foundation and related programs.

Qualifications

• A hands-on leader with retail management experience.
• Experience in high-volume retail environments is valued.
• Strong team training and coaching abilities.
• Customer-focused with KPI accountability.
• Organised and detail-oriented with a focus on store performance.

Responsibilities

• Manage and maximise the overall success of the Ferny Grove store.
• Create a customer-centric environment and achieve sales targets.
• Deliver consistent store standards and manage costs.
• Train and coach the store team to deliver service excellence.
• Lead a hands-on, people-focused retail team and maintain a positive culture.

Job description

Location:Ferny Grove - 541
Posted on:27 October 2026

At Petbarn, Australia’s speciality pet leading retailer, we're passionate about making the world a happier place through the love of pets! This great opportunity at Petbarn as a Full Time Store Manager at Ferny Grove and will suit an experienced pet-passionate retail leader looking to work with a great brand while also growing your retail career. Strong retail leadership experience is essential to be successful in this role!

You’ll help pet parents and train your team to make the best choices for their furry, feathered, or scaly friends, offering expert advice on health, nutrition, and wellness products. You’ll create connections with our team and customers, build trust, and make a real impact on the lives of pets and their pet parents.

Your Role:

As a Store Manager, you’ll play a crucial role in managing and maximising the overall success of the store. You’ll create a customer-centric environment, achieve sales budgets, deliver consistent store standards, and manage costs. Additionally, you will train and coach the store team to deliver service excellence and achieve business objectives. You will also be a hands on, people focused, talented retail leader who works alongside the team and can create and maintain a positive team culture.

Why choose Petbarn?

• Connect with pets and their owners, making a real difference
• Gain valuable training in pet care and wellness and train the team
• Be part of a team that values passion, authenticity, caring, knowledge and togetherness
• Progression opportunities

About You:

• A leader with a hands on approach
• Have a natural love for animals and people, and passionate about retail
• At least two years' experience working with a high-volume retailer (or similar) in a management role
• Proven ability to lead a team, while keeping the team engaged
• Friendly, patient, and eager to develop and train team
• Organised and detail-oriented with a focus on achieving KPI’s

What’s in It for You:

• Pet-filled days with the chance to make a difference
• Discounts across Petbarn and Greencross Vets, pet-friendly workspace, and career growth opportunities
• Access to novated leasing, workplace benefits program, discounts on corporate health insurance
• Access to Employee Assistance Program, available 24/7 for yourself and your family
• Development opportunities and access to strong leadership
• Be part of a company with a commitment to giving back to the community through the Petbarn Foundation
• Competitive Salary and Incentive Program

Ready to Join?

Please note that only shortlisted candidates will be contacted