Store Manager (Chastwood)

Pop Mart Oceania Pty; Sydney; On-site; AUD 74,000 - 98,000; Full time

Job summary

POP MART is expanding across Australia and New Zealand and is seeking an experienced Store Manager to lead one of our growing retail locations. You will drive team performance, customer experience, and operational excellence in a fast-paced environment.

Join a vibrant, creative retail brand with weekly product releases and a commitment to equal opportunity employment. This role offers strong performance incentives and a supportive team culture.

Qualifications

• Experience as Store Manager in a high-volume retail environment.
• Confident and engaging people leader.
• Commercially focused with a proven track record of delivering results.
• Skilled at coaching and developing teams.
• Organised, resilient and adaptable.
• Passionate about customer experience and operational excellence.

Responsibilities

• Lead and develop the team; recruit, coach and develop high-performing staff.
• Create a positive, accountable and customer-focused culture.
• Drive sales, wage and KPI targets.
• Analyse store performance metrics and implement action plans.
• Manage inventory, deliveries and stock control.
• Ensure compliance with company policies and procedures.
• Maintain visual merchandising and store presentation standards.
• Lead product launches and promotional campaigns.
• Deliver exceptional service and memorable experiences for customers.

Skills

Store management

People leadership

Retail operations

Customer experience

Job description

Job Description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

STORE MANAGER — POP MART Lead a POP MART store | Global Pop-Culture RetailBase salary circa $74,000+, with flexibility for the right candidate based on experience.

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia and New Zealand, we're seeking an experienced, commercially minded and people-focused Store Manager to lead one of our growing retail locations.

This role is responsible for driving team performance, customer experience, operational excellence and commercial outcomes in a fast-paced retail environment.

Why You'll Love Working at POP MART

Work with products customers genuinely love — collectors, fans and families

Weekly new releases keep every day exciting and fast-moving

Clear career progression opportunities within a growing business

Job security with a rapidly expanding global brand

Monthly product incentives (post-probation)

Monthly performance bonus

Supportive, energetic and inclusive team culture

Annual POP LAND (Beijing) pass

A colourful, creative retail environment

What You'll Do

Lead & Develop the Team

Recruit, coach and develop high-performing teams

Create a positive, accountable and customer-focused culture

Conduct regular performance and development conversations

Support succession planning and talent development

Drive Commercial Results

Deliver sales, wage and KPI targets

Analyse store performance metrics and implement action plans

Drive productivity, profitability and operational excellence

Lead Store Operations

Manage inventory accuracy, deliveries and stock control

Ensure compliance with company policies and procedures

Maintain exceptional visual merchandising and presentation standards

Lead successful execution of product launches and promotional campaigns

Champion Customer Experience

Lead from the front during daily trade

Deliver exceptional service standards

Create memorable experiences for collectors, fans and customers

Foster a customer-first culture throughout the store

Who You Are

An experienced Store Manager from a high-volume retail environment

A confident and engaging people leader

Commercially focused with a proven track record of delivering results

Skilled at coaching and developing teams

Organised, resilient and adaptable

Passionate about customer experience and operational excellence

Availability Requirements

Flexible availability across all 7 days is required.

Typical rosters include weekends, late-night trading and public holidays.

We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.

While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.

Availability throughout peak trading periods, including November to January, is essential.

Full, permanent Australian working rights required

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.