Store Manager (Chermside)

POP MART OCEANIA PTY LTD; City of Brisbane; On-site; AUD 95,000 - 116,000; Full time

Benefits offered by this job

Product love

Weekly releases

Career progression

Job security

Incentives post-probation

Monthly bonus

Team culture

POP LAND pass

Creative retail env

Job summary

POP MART is expanding across Australia and New Zealand, seeking an experienced Store Manager to lead one of our growing retail locations. You will drive team performance, customer experience and operational excellence in a fast-paced environment.

As a commercially minded leader, you will recruit and coach a high-performing team, manage inventory and promotions, and deliver strong sales results while maintaining brand standards and a vibrant retail atmosphere.

Qualifications

• Store management experience in high-volume retail.
• Proven ability to lead, coach and develop teams.
• Strong customer focus and commercial acumen.

Responsibilities

• Lead & develop a high-performing store team and foster a customer-first culture.
• Drive sales, wage and KPI targets and analyse store performance metrics.
• Oversee store operations including inventory, deliveries, merchandising and promotions.

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

STORE MANAGER — POP MART Lead a POP MART store

Global Pop-Culture Retail Base salary circa $74,000+, with flexibility for the right candidate based on experience.

Join the POP MART Phenomenon

POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're seeking an experienced, commercially minded and people-focused Store Manager to lead one of our growing retail locations. This role is responsible for driving team performance, customer experience, operational excellence and commercial outcomes in a fast-paced retail environment.

Why You’ll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post-probation)
• Monthly performance bonus
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You’ll Do

• Lead & Develop the Team
• Recruit, coach and develop high-performing teams
• Create a positive, accountable and customer-focused culture
• Conduct regular performance and development conversations
• Support succession planning and talent development
• Drive Commercial Results
• Deliver sales, wage and KPI targets
• Analyse store performance metrics and implement action plans
• Drive productivity, profitability and operational excellence
• Lead Store Operations
• Manage inventory accuracy, deliveries and stock control
• Ensure compliance with company policies and procedures
• Maintain exceptional visual merchandising and presentation standards
• Lead successful execution of product launches and promotional campaigns
• Champion Customer Experience
• Lead from the front during daily trade
• Deliver exceptional service standards
• Create memorable experiences for collectors, fans and customers
• Foster a customer-first culture throughout the store

Who You Are

• An experienced Store Manager from a high-volume retail environment
• A confident and engaging people leader
• Commercially focused with a proven track record of delivering results
• Skilled at coaching and developing teams
• Organised, resilient and adaptable
• Passionate about customer experience and operational excellence

Availability Requirements

• Flexible availability across all 7 days is required.
• Typical rosters include weekends, late-night trading and public holidays.
• We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency.
• While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected.
• Availability throughout peak trading periods, including November to January, is essential.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.