Full-Time Sales Associate (Chadstone)

POP MART OCEANIA PTY LTD; City of Melbourne; Sur place; AUD 55 000 - 67 000; Plein temps

Avantages offerts par ce poste

Monthly incentives

Career progression

Annual POP LAND pass

Inclusive team culture

Résumé du poste

POP MART Chadstone in Melbourne is seeking a Permanent Full-Time Sales Associate. You will engage customers with energy, share product knowledge, and drive sales while upholding store standards and merchandising.

The role includes processing POS transactions, stocking, and supporting new product launches during peak periods. We value enthusiastic, reliable team members who speak English fluently; Mandarin/Chinese is highly regarded.

Qualifications

• Permanent full-time role in a fast-moving pop-culture retail environment.
• Flexible availability across all 7 days, including weekends and late shifts.
• Energetic, reliable and customer-focused with attention to detail.

Responsabilités

• Deliver excellent customer experience and upsell/cross-sell products.
• Replenish stock and maintain strong visual merchandising; keep store clean and ready.
• Process POS transactions accurately and support deliveries, stock counts and peak trading periods.

Connaissances

Customer service

Retail environment

English fluency

Mandarin/Chinese helpful

Outils

POS system

Description du poste

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

FULL‑TIME SALES ASSOCIATE — POP MART CHADSTONE Permanent Full‑Time | Global Pop‑Culture Retail $61,000 + Super + Monthly Incentives

Be Part of Our Exciting New Chadstone Store Opening POP MART is a global pop‑culture and designer‑toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. A new chapter for POP MART is coming to Chadstone. In late November, we're relocating into an incredible new flagship-style store within Chadstone Shopping Centre, creating a larger, more immersive retail experience for our customers and collectors. This is a unique opportunity to join the team during an exciting period of growth, help launch one of POP MART Australia's most significant stores, and be part of building something truly special from day one. Whether you're passionate about customer service, collectibles, pop culture, or simply want to work in one of Melbourne's most exciting retail environments, we'd love to hear from you.

Why You’ll Love Working at POP MART

• Work with products customers genuinely love — collectors, fans and families
• Weekly new releases keep every day exciting and fast-moving
• Clear career progression opportunities within a growing business
• Job security with a rapidly expanding global brand
• Monthly product incentives (post‑probation)
• Supportive, energetic and inclusive team culture
• Annual POP LAND (Beijing) pass
• A colourful, creative retail environment

What You’ll Do

• Deliver Great Customer Experience
  • Engage customers confidently and provide friendly, energetic service
  • Share product knowledge and introduce new collections
  • Support sales targets through upselling and cross‑selling
• Maintain Store Standards
  • Replenish stock and maintain strong visual merchandising
  • Keep the store clean, organised and customer‑ready
  • Support deliveries, stock counts and inventory accuracy
• Support Daily Store Operations
  • Process transactions accurately through POS
  • Follow store procedures and loss prevention measures
  • Support product launches and peak trading periods

Who You Are

We’re looking for people who are:

• Confident and customer‑focused communicators
• Passionate about retail, pop culture or collectibles
• Energised by fast‑paced, high‑volume environments
• Reliable, positive and able to stay composed during busy periods
• Quick learners with strong attention to detail
• Fluent in English (Mandarin/Chinese highly regarded)

Availability Requirements (Important)

• This is a permanent full-time role
• Flexible availability across all 7 days is required
• Typical rosters include weekends and late shifts
• Store hours vary by location (generally 10am–9pm)
• Rosters will be structured, either Sunday - Thursday or Tuesday to Saturday with two RDO's off together

Salary $61,000 + Super + Incentives

Eligibility

• Full permanent working rights in Australia required
• Must be able to commit to permanent full-time availability
• *POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
• *As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.