Store Manager

Koala Living; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Product training and development

Premium brand and design focus

Collaborative, supportive team

Job summary

Koala Living in Sydney is seeking a Store Manager to lead the showroom floor and drive performance. You will coach the team, deliver exceptional customer experiences, and ensure sales targets are met while upholding the brand's premium standards.

You'll oversee stock, merchandising, and store operations, build a customer-first culture, and inspire your team to elevate interiors with Koala Living's unique designs.

Qualifications

• 3+ years of proven retail leadership experience, preferably in furniture or lifestyle retail.
• Track record of achieving and exceeding sales targets.
• High emotional intelligence with ability to lead, inspire and grow teams.
• Passion for interiors and creating elevated customer experiences.
• Ability to interpret floor plans and provide quotes.
• Ability to create attractive displays in store with VM guidelines.
• Excellent organisational skills and time management.

Responsibilities

• Driving and delivering exceptional sales results through team motivation and coaching.
• Creating an inspiring and visually impactful showroom aligned with Koala Living’s brand standards.
• Leading training and performance management of your team.
• Overseeing stock levels, merchandising execution, and operational excellence.
• Creating a customer-first culture where exceptional service is the standard.

Skills

Retail leadership

Sales coaching

Emotional intelligence

Interpersonal skills

Organisational skills

Visual merchandising

Job description

Koala Living is an established Australian based furniture retailer brand with a vision.We source globally for unique and exclusive pieces that provide our clientele with the very best in design and quality. We have helped hundreds of thousands of Australians find the right furniture for their loved home since 2007.Employing over 200 talented individuals across NSW, VIC, SA, ACT, QLD and WA! The sense of togetherness is the heart of our business, and it is something we are truly proud of.

At Koala Living, we believe in inspiring one another to be our best. True greatness happens when every voice is valued, and egos are left behind. Our culture is rooted in connection, driven by a hunger for progress, and fuelled by the courage to challenge the status quo. We don’t just embrace change, we drive it. We dream boldly, think differently, and bring vision to life, creating what others cannot imagine.

About the Role:

As a Store Manager, you’ll be the heartbeat of the showroom—driving performance, coaching your team, and ensuring every customer walks away inspired. You’ll lead with vision, balancing style, service, and sales.

Your day-to-day will include:

• Driving and delivering exceptional sales results through team motivation and coaching.
• Creating an inspiring and visually impactful showroom aligned with Koala Living’s brand standards.
• Leading training and performance management of your team.
• Overseeing stock levels, merchandising execution, and operational excellence.
• Creating a customer-first culture where exceptional service is the standard.

Who are we looking for?

• 3+ years of proven retail leadership experience (experience in furniture or lifestyle retail is a plus).
• A track record of achieving and exceeding sales targets.
• High emotional intelligence and ability to lead, inspire, and grow teams.
• Passion for interiors and creating elevated customer experiences.
• Have the ability to interpret floor plans and understand customer requirements in order to provide a quote.
• Ability to create attractive displays in store with the VM guidelines.
• Excellent organisational skills & time management, with the ability to handle competing demands.

Our offer to you:

• Attractive salary package.
• Ongoing product training and development to keep you inspired.
• Work with a premium brand that celebrates unique design and creativity.
• Be part of a collaborative, family orientated team who will support your success.