Store Manager

Quan Vy Fnb Pty. Ltd.; Newcastle-Maitland; Sur place; AUD 75 000 - 85 000; Plein temps

Résumé du poste

Quan Vy Fnb Pty. Ltd. in East Maitland, NSW, is seeking an experienced Store Manager to oversee daily operations of a Vietnamese food retail outlet inside Stockland Green Hills Shopping Centre.

You will lead staff, manage stock and inventory, uphold Roll'd quality standards, and drive exceptional customer service. The role requires AQF Diploma and at least 3 years in a similar role. You will plan rosters, monitor costs, and coordinate with suppliers to ensure smooth operations and strong store

Qualifications

• AQF Diploma is required.
• Minimum 3 years' experience in a similar role.

Responsabilités

• Oversee all aspects of daily store operations to ensure smooth functioning.
• Lead and train the team to deliver exceptional service and maintain high standards.
• Manage stock, inventory, and supplier relationships to control costs.
• Ensure compliance with food safety, hygiene and Roll'd standards.
• Plan rosters to match peak hours and optimise staffing.

Connaissances

Leadership

Organisation

Communication

Ownership/Accountability

Customer Service

Inventory Management

Formation

AQF Diploma

Description du poste

Position: Store Manager

Position Type: Full Time

Salary: $75,000 - $85,000 p/a plus Super

Employer Name: Quan Vy Fnb Pty. Ltd.

A.B.N. 39 665 583 086

Job Location: Shop 2041/1 Molly Morgan Dr, East Maitland, NSW, 2323, AUSTRALIA

Advertising Period: 28 days - 4 Nov 2026 > 2 Dec 2026

Summary

Our client operates a Vietnamese food retail outlet located within Stockland Green Hills Shopping Centre in East Maitland, NSW. The business provides freshly prepared Vietnamese-inspired meals, including bánh mì, rice paper rolls, noodle salads and other popular dishes, catering to customers seeking convenient dining options. The business is seeking an experienced Store Manager to oversee daily operations, supervise staff, manage stock and inventory, maintain service standards and support the outlet's ongoing operational performance.

The typical job responsibilities will include, but are not limited to the following:

• Oversee and manage all aspects of the store's daily operations to ensure smooth and efficient functioning.
• Lead, select, train, and motivate the team to deliver exceptional customer service and maintain high operational standards.
• Foster a customer-centric environment and ensure that customers have a positive purchasing experience, addressing any feedback or concerns promptly and professionally.
• Monitor and manage the store's financial performance, including sales, labour, COGS and profitability. Implement strategies to achieve sales targets and control costs effectively.
• Create and maintain Team Member rosters, taking into account labour requirements and peak business hours, to ensure adequate coverage while optimising efficiency.
• Enforce strict adherence to Roll'd standards for food quality, taste, and presentation, ensuring consistency in all food items served.
• Oversee the implementation of food safety protocols, hygiene practices, and sanitation procedures to ensure a safe and clean dining environment.
• Manage inventory, including ordering stock, monitoring stock levels, and minimising waste to control expenses effectively.
• Ensure the store complies with all Roll'd policies, legal regulations, health and safety standards, and employment laws.
• Plan and execute marketing campaigns, promotions, and special offers to attract new customers and increase repeat business.
• Provide ongoing training and development opportunities for Team Members to enhance their skills, product knowledge, and performance.
• Conduct regular performance evaluations for employees, providing feedback and coaching to improve their performance and productivity, and develop career pathways.
• Oversee maintenance and servicing of kitchen equipment, ensuring it operates efficiently and safely.
• Manage relationships with suppliers to ensure the best quality products and timely deliveries.
• Develop and manage the restaurant's budget, allocating resources appropriately and tracking expenses to achieve financial objectives.
• Engage with the local community through outreach programmes, sponsorships, and events to enhance the store's awareness, visibility, and reputation.
• Provide regular reports to higher management on restaurant performance, challenges, and opportunities.
• Be prepared to handle emergencies, accidents, or unexpected situations, taking appropriate actions to minimise disruptions and ensure the safety of customers and team members.

Applicants must meet the following minimum requirements to be considered for the role:

• An AQF Diploma.
• A minimum of 3 years' experience in a similar role.

Essential Skills

• Strong leadership and team management skills, with the ability to supervise, motivate, and develop employees effectively.
• Excellent organisational and time management skills to oversee daily store operations and ensure efficient workflows.
• Strong communication and interpersonal skills to effectively interact with employees, customers, suppliers, and other stakeholders.
• Ability to take ownership of store operations, make informed decisions, and be accountable for business performance and results.
• Strong customer service skills, with the ability to maintain high service standards and resolve customer complaints professionally.
• Ability to manage inventory, monitor stock levels, coordinate ordering, and minimise stock losses and wastage.

Due to the volume of applicants, only those meeting the minimum standards will be considered and only successful applicants will be contacted. Thank you for your interest in the role.