Store Manager

WA Pool Warehouse; Western Australia; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

WA Pool Warehouse is looking for a Store Manager to join their team across Perth Metro and Regional WA. This hands-on leadership role involves managing a team to deliver outstanding customer experiences and meet sales targets. The ideal candidate will have 2-3 years of retail management experience, strong leadership skills, and a commitment to safety and customer service. The position requires availability on weekends and public holidays and may involve travel across multiple locations.

Qualifications

• 2–3 years of retail management experience required.
• Strong leadership skills needed to manage a casual team.
• Current WA driver’s licence and reliable vehicle necessary.

Responsibilities

• Lead a team to achieve sales targets and deliver excellent customer experiences.
• Manage rostering, onboarding, and training of team members.
• Ensure compliance with safety and chemical regulations.

Skills

Leadership skills

Communication

Problem-solving

Organisational abilities

Customer service

Tools

Retail Express

Job description

WA Pool Warehouse – Keeping WA pools sparkling since 1988.

WA Pool Warehouse is Western Australia’s trusted name in swimming pool and spa retail, chemicals, equipment, servicing, and installations. We pride ourselves on expert advice, exceptional customer service, and helping West Australians enjoy their pools year-round.

Join the WA Pool Warehouse Team – Store Manager Positions Available Across Perth Metro & Regional WA.

Role & Responsibilities

This is a hands‑on leadership role where you own the performance and culture of your store. You’ll lead a small, energetic team, deliver outstanding customer experiences, hit sales targets, and keep the store running to the highest standards — all while supporting the broader WA Pool Warehouse network when needed.

Key Responsibilities

• Full accountability for recruiting, rostering, onboarding, training, and developing casual team members
• Conduct regular 1:1s, weekly feedback sessions, and formal performance reviews
• Champion the WA Pool Warehouse Guiding Behaviours and Code of Conduct
• Run ongoing training on product knowledge, water testing, chemical safety, and customer service
• Support other stores with training, cover, or peak‑season assistance as required
• Foster a positive, inclusive, and high‑performing team culture

Customer Experience & Sales

• Deliver (and ensure your team delivers) world‑class, memorable service every single time
• Personally handle phone, email, and online enquiries promptly and professionally
• Drive sales growth both in‑store and online to meet and exceed budgetsProvide expert water testing and pool chemistry advice
• Actively upsell, cross‑sell, and build long‑term customer loyalty
• Oversee click‑and‑collect, online order fulfilment, and delivery processes

Installation & Service Support (where applicable)

• Coordinate smoothly with customers and installation/delivery teams
• Jump in to assist on‑site with installations or service jobs when needed
• Maintain immaculate store presentation, cleanliness, and safety standards
• Manage stock rotation, pricing accuracy, promotional signage, and regular stocktakes
• Keep the store fully stocked and merchandised to company standards

Safety, Compliance & Administration

• Complete daily/weekly OHS checks, chemical safety compliance, and incident reporting
• Handle daily banking, EOD reconciliations, payroll, leave, and all required reporting
• Use company systems confidently (POS, stock software, rostering/payroll platforms)

Key Performance Indicators (KPIs)

• 100% OHS & chemical safety compliance | Zero preventable incidents or stock loss
• High customer return rates and glowing Google/Facebook reviews
• Positive team culture with low staff turnover

About You – Essential

• Minimum 2–3 years proven retail management or supervisory experience
• Strong leadership skills and experience managing casual teams/rosters
• Outstanding communication, problem‑solving, and organisational abilities
• Physically capable of regular heavy lifting (20–25 kg bags/drums)
• Intermediate computer skills and quick to learn new systems
• Full availability for weekends and public holidays (especially spring/summer peak)
• Flexibility to travel and work across multiple WA locations when required
• Current WA driver’s licence + reliable vehicle
• Current National Police Clearance (or ability to obtain)

Highly Regarded

• Swimming pool/spa retail or industry experience
• Pool water chemistry knowledge or pool technician background
• Experience with Retail Express or similar POS systems