Store Manager

Sydney Tools; Logan City; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive Salary

Career Growth

Premium store presentation

Job summary

Sydney Tools Harristown seeks a Store Manager to own performance, presentation and culture of the branch. You will lead from the front, driving trade and retail sales while maintaining world-class operational standards.

You’ll onboard and coach the team, manage daily operations, build relationships with local industrial and trade clients, and ensure KPIs, attendance and service standards are met.

Qualifications

• Proven background as a Store Manager or Assistant Store Manager in a high-volume retail, industrial, hardware, or trade-based environment.

Responsibilities

• Lead by example by achieving your own sales targets, operational excellence, and strong attendance.
• Take full responsibility for daily store operations, trade desk activity, and customer experience.
• Build strong relationships with local industrial, trade, and commercial clients across the region.
• Hold your team accountable for sales targets, store KPIs, attendance, and service standards.
• Identify local process improvements to lift efficiency, compliance, and store profitability.

Skills

Sales leadership

Store operations

Team coaching

Customer experience

Stock management

Job description

Lead a high-performing trade store, driving your own sales targets, operations, and team success with Australia’s leading tool and industrial supply specialist.

Key Benefits

• Competitive Salary
• Drive operational excellence, compliance, and premium store presentation
• Build, coach, and hold a high-performing team accountable
• Career Growth: Work within a rapidly expanding national network

About the Role

As the Store Manager at Sydney Tools Harristown, you will own the performance, presentation, and culture of your branch. You will lead from the front, driving trade and retail sales while maintaining world-class operational standards.

You will:

• Lead by example by achieving your own sales targets, operational excellence, and strong attendance.
• Take full responsibility for daily store operations, trade desk activity, and customer experience.
• Build strong relationships with local industrial, trade, and commercial clients across the region.
• Hold your team accountable for sales targets, store KPIs, attendance, and service standards.
• Identify local process improvements to lift efficiency, compliance, and store profitability.

What You’ll Be Doing

Sales & Customer Experience

• Drive and exceed individual and store sales targets, margin goals, and KPIs.
• Engage directly with tradies and industrial clients to recommend complete tool and equipment solutions.
• Analyse store sales reports to identify buying trends, stock opportunities, and underperformance.
• Implement local trade marketing initiatives and promotions aligned with national campaigns.

People Leadership

• Onboard and train new team members using Sydney Tools induction and product modules.
• Run regular coaching sessions, performance check-ins, and corrective action where required.
• Create a high-performance culture built on product expertise, speed of service, and accountability.
• Manage store rosters, time and attendance tracking, and policy adherence.

Operations & Compliance

• Maintain aggressive visual merchandising, stock density, and overall store cleanliness.
• Manage stock intake, floor availability, and shrinkage controls.
• Oversee daily registers, end-of-day banking, security procedures, and system reporting.
• Ensure full compliance with Workplace Health & Safety (WHS) obligations and company policies.
• Resolve customer support and warranty issues quickly and professionally.

About You

• Experience: Proven background as a Store Manager or Assistant Store Manager (2IC) in a high-volume retail, industrial, hardware, or trade-based environment.
• Leadership: Demonstrated track record of coaching teams to smash sales targets and operational standards.
• Business Acumen: Confident using sales data, stock reports, and KPIs to make commercial decisions.
• Communication: Strong interpersonal skills to build instant rapport with tradies, commercial account holders, and suppliers.
• Flexibility: Available to work a rotating roster, including weekends, to support store trading hours

Sydney Tools is one of Australia's largest wholesaler and retailer for industrial tools, consumables and accessories for over 20 years. We have a strong reputation for offering the best brands at the best prices. Some of our major brands include Milwaukee, Makita, Dewalt, Hikoki, Festool, Paslode, Ramset, Husqvarna, Stanley, Fein, UniMig and Cigweld. We supply premium quality tools, consumables and accessories to all industries including the construction, mining, agriculture and the automotive industry. Our commitment to our customers is that we will match any advertised price for same stocked items. We pride ourselves with customer satisfaction before, during and after each sale.