Store Leader & Growth Architect – Prestige Beauty

The Estée Lauder Companies Inc.; Darwin; On-site; AUD 60,000 - 75,000; Full time

Job summary

The Estée Lauder Companies Inc. in Darwin seeks a dynamic Store/Retail/Counter Manager to lead and coach a team of Sales Associates, driving stellar sales, service and operations. You will shape the store's approach to customer engagement and performance.

This role requires proven leadership, coaching and business planning skills in a fast-paced retail environment, with accountability for events, CRM and frontline marketing to grow the business and develop talent.

Qualifications

• Proven retail management/assistant retail management experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling.
• Previous retail operations experience including inventory and facilities management and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience of creating and executing in-store events.

Responsibilities

• Lead and develop a team of Sales Associates to achieve sales, customer service, and operational targets.
• Plan and execute in-store events and customer relationship management strategies.
• Create and execute agile business plans to recruit and retain customers.
• Manage store operations including inventory, cash handling, and scheduling.

Skills

Retail leadership

Customer service

Business planning

Sales analysis

Staff scheduling

Tools

POS software

Microsoft Office

Job description

The Estée Lauder Companies Inc. in Darwin seeks a dynamic Store/Retail/Counter Manager to lead and coach a team of Sales Associates, driving stellar sales, service and operations. You will shape the store's approach to customer engagement and performance.

This role requires proven leadership, coaching and business planning skills in a fast-paced retail environment, with accountability for events, CRM and frontline marketing to grow the business and develop talent.