Store Leader: Customer-Centric Ops & Growth

Oscar Wylee Pty Ltd.; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Free prescription glasses every six​?

Family & Friends discounts

Westfield Doncaster store with parking

Access to Google Suite, Deputy and Hib

Career growth opportunities beyond ret

Access to Google Suite, Deputy and Hib

Job summary

Oscar Wylee is seeking a Store Manager for our Doncaster Westfield location to lead and inspire your team, oversee day-to-day store operations, and deliver exceptional patient care. You will work closely with our Store Partner, gain commercial experience, manage rosters and budgets, and partner with Optometrists to ensure every customer receives an outstanding experience.

No optical experience is required – we’ll teach you all there is to know about optical retail, with career growth

Qualifications

• Previous leadership experience in retail
• Experience supporting rosters or labour planning
• Passion for delivering great customer experiences
• Interest in developing decision‑making, coaching, and team culture
• No optical experience required

Responsibilities

• Oversee store operations, compliance, and performance standards
• Support your team to reach performance goals through genuine customer care, not pushy sales tactics
• Manage rosters, budgets, and labour efficiency
• Provide hands-on support in-store, assisting with sales, service, and patient care
• Partner with Optometrists to ensure every customer receives an exceptional experience

Skills

Leadership experience

Roster planning

Customer service

Coaching

Team culture

Tools

Google Suite

Deputy

Hibob

Job description

As Store Manager for Oscar Wylee in Westfield Doncaster, your role will be to lead and inspire your team to deliver remarkable results and oversee day-to-day store operations.

You will work closely with our experienced Store Partner, gaining valuable commercial and operational experience. Our Doncaster store is involved in our joint venture partnership, where we have had the opportunity to work alongside exceptional business leaders who have joined Oscar Wylee as part owners of our stores.

Key Responsibilities:

• Oversee store operations, compliance, and performance standards
• Support your team to reach performance goals through genuine customer care, not pushy sales tactics.
• Manage rosters, budgets, and labour efficiency
• Provide hands-on support in-store, assisting with sales, service, and patient care
• Partner with Optometrists to ensure every customer receives an exceptional experience

About You:

• Previous leadership experience in retail (title isn’t important - if you’ve coached people and driven results, we want to hear from you!)
• Experience supporting or contributing to rosters, labour planning, or store performance - we’ll help you grow your capability in these areas.
• A passion for delivering great customer experiences
• A keen interest in developing your skills in decision-making, coaching, and team culture
• No optical experience required - we’ll teach you all there is to know about optical retail. Some of our best store leaders joined from outside the industry!

Earnings:

Up to 70k salary

Perks:

• Get a free pair of prescription glasses every six months
• Treat your loved ones to Family & Friends discounts twice a year!
• Work in our beautiful store located in Westfield Doncaster with plenty of parking spaces available. Check out our store page here!
• Access to a variety of convenient communication tools, such as Google Suite, Deputy and HR platform Hibob, to stay in the loop with wider company updates
• Career growth opportunities beyond retail -from area management, operations, or optometry

About Oscar Wylee

Oscar Wylee is a leading optometry and eyewear company with over 140 stores across Australia, New Zealand, and Canada, employing more than 1,000 team members worldwide. Our Doncaster store in Westfield has plenty of retail, entertainment and dining options.

We design our eyewear in-house, drawing inspiration from global fashion trends and delivering it directly from our manufacturers to our customers.

We’re committed to providing exceptional patient care, affordable products, and meaningful career opportunities for our people.

Visit our website for more information!

Apply Now

Ready to take the next step in your retail leadership career? Apply now and join a global brand where your growth and contribution truly matter to us!

Due to the high volume of applications, only shortlisted candidates will be contacted. By applying, you’ll automatically join our Oscar Wylee Talent Community, giving you access to future opportunities across our expanding global network.