Assistant Store Manager – Optics & Customer Experience

baileynelson; City of Melbourne; On-site; AUD 70,000 - 85,000; Full time

Benefits offered by this job

Annual and profit bonus

Two free glasses per quarter

A year’s supply of contacts

Hands-on optical dispensing training

Internal promotion opportunities

Ongoing coaching from leaders

Job summary

Bailey Nelson is seeking an Assistant Store Manager for our Chapel Street store. You will lead daily operations, support the Store Manager and Optometrist, and drive a memorable customer journey from eye test to frame selection.

We look for leaders who value hands-on coaching, ongoing development, and internal promotion as we expand across ANZ. This full-time role requires a Sunday to Thursday shift and a passion for eyewear and service.

Qualifications

• Experience in retail or optics at a supervisor or management level.
• Confident leader who enjoys developing others.
• Passionate about creating great customer experiences.
• Available to work full time on a Sunday to Thursday roster.

Responsibilities

• Support the Store Manager and Optometrist to deliver a seamless customer journey from eye test to frame selection and dispense.
• Take ownership of the store 2 days a week, leading the team and driving performance.
• Keep the appointment book running smoothly and ensure every customer interaction feels easy and enjoyable.
• Coach and support your team to deliver great service, every time.

Skills

Retail leadership

Customer service

Team coaching

Optical dispensing knowledge

Job description

Bailey Nelson is seeking an Assistant Store Manager for our Chapel Street store. You will lead daily operations, support the Store Manager and Optometrist, and drive a memorable customer journey from eye test to frame selection.

We look for leaders who value hands-on coaching, ongoing development, and internal promotion as we expand across ANZ. This full-time role requires a Sunday to Thursday shift and a passion for eyewear and service.