Store 2IC: Lead Team, Elevate Customer Experience

PETstock Retail Pty Ltd; Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Sonder wellbeing service

Paid parental leave

Health and wellness discounts

Workplace Banking access

Job summary

PETstock Retail Pty Ltd invites applications for an Assistant Store Manager (2IC) at Petstock Smithfield. You will support the Store Manager, lead from the front to deliver exceptional customer service, and drive a high-performing team in a fast-paced pet-care retail environment.

In this role you will assist with stock control and VM, foster a safety-focused culture, and mentor staff to develop knowledge and skills while contributing to local marketing initiatives and community engagement.

Qualifications

• Experience in a similar store leadership role
• Demonstrated drive to achieve and exceed sales targets
• Strong leadership with the ability to motivate and build high-performing teams
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices

Responsibilities

• Lead from the front by consistently providing an exceptional customer experience
• Assist in managing visual merchandising of stock displays, ensuring VM standards are consistently maintained
• Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!
• Lead by example, mentoring and inspiring your team daily
• Support your Store Manager in coaching the team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create strong safety mindset, committed to fostering a culture of safety within your team
• Support your Store Manager to manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Assist in managing visual merchandising (VM) of stock displays, ensuring VM standards are consistently maintained
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services
• Recruit, onboard, and induct high-calibre new team members
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Skills

Store leadership

Sales targets

Team motivation

Customer experience

Job description

PETstock Retail Pty Ltd invites applications for an Assistant Store Manager (2IC) at Petstock Smithfield. You will support the Store Manager, lead from the front to deliver exceptional customer service, and drive a high-performing team in a fast-paced pet-care retail environment.

In this role you will assist with stock control and VM, foster a safety-focused culture, and mentor staff to develop knowledge and skills while contributing to local marketing initiatives and community engagement.