Stock Controller

Universal Store; City of Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

On-site parking

Hybrid work arrangements

Learning & Development

Job summary

Universal Store is seeking a Stock Controller to join our Stock Team at the Support Office in Eagle Farm, Brisbane. You will maintain inventory accuracy across our national network, investigating discrepancies and managing stock movements with stores, the Distribution Centre, and other stakeholders.

You will thrive in a fast-paced retail environment, enjoy data-driven problem solving, and contribute to continuous improvements in stock control processes.

Qualifications

• Experience in inventory management and stock control in retail/FMCG environments.
• Ability to use inventory, warehouse management or retail systems.
• Strong attention to detail and ability to investigate and reconcile stock discrepancies.
• Analytical and problem-solving skills to identify trends and root causes.
• Good written and verbal communication with stores and logistics teams.
• Organisational skills to manage multiple priorities and deadlines.

Responsibilities

• Review stock levels and investigate discrepancies, including negative stock.
• Resolve unreceipted stock deliveries and Inter-Branch Transfers (IBTs).
• Manage inventory control processes to improve accuracy.
• Support shrinkage reduction and loss-prevention initiatives.
• Coordinate stocktake preparation with Retail Stores and stakeholders.
• Run cycle counts, investigations, and stock adjustments.
• Prepare inventory reports and variance analyses for decision-making.
• Monitor stock in transit and maintain movement records across the business.
• Liaise with freight providers to track shipments and resolve delivery issues.

Skills

Inventory management

Stock control

Retail operations

Inventory systems

Excel

WMS platforms (e.g., NetSuite, NewStop

Tools

WMS (NetSuite, NewStore, Futura)

Job description

From our humble beginnings as a suburban unisex clothing store in 1999, we’ve grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Our team carefully curates a mix of local and international labels, working collaboratively to develop exclusive styles and collections that give our customers head to toe outfitting options for every occasion.

Today, we’re proud to be recognised as one of Australia’s leading youth fashion retailers. We’ve built and grown brands such as Neovision, Common Need, Luck & Trouble, and Worship, and we continue to partner with global favourites including Lee, Wrangler, AS Colour, Calvin Klein, Stussy and Abrand. As our business has expanded, we’ve welcomed the Perfect Stranger and Thrills Co brands into our portfolio, allowing us to offer an even broader range of fits, styles and pieces that reflect the diversity of our customer base.

No matter the style, our mission remains the same: elevate every outfit and deliver customer service that goes above and beyond.

The Opportunity

We have an exciting opportunity for a detail-oriented and proactive Stock Controller to join our Stock Team at the Universal Store Support Office in Eagle Farm.

Reporting to the Senior Stock Controller, you will play a critical role in maintaining inventory accuracy across our national retail network. Working closely with Retail Stores, our Distribution Centre and key Support Office stakeholders, you'll investigate stock discrepancies, manage inventory movements, support stocktake activities and ensure accurate stock levels are maintained across the business. This is an excellent opportunity for someone who enjoys problem solving, working with data, and driving continuous improvement in stock control processes within a fast‑paced retail environment.

Key responsibilities

• Reviewing stock levels and investigating inventory discrepancies, including negative stock and stock adjustments
• Investigating and resolving unreceipted stock deliveries and Inter-Branch Transfers (IBTs)
• Managing inventory control processes to identify, address and resolve stock accuracy issues
• Supporting loss prevention initiatives through the identification of shrinkage trends and unusual stock movements
• Coordinating stocktake preparation and readiness activities with Retail Stores
• Managing the cycle count program, including scheduling, execution, discrepancy investigations and stock adjustments
• Assisting with stocktake reporting, reconciliation, variance analysis and supporting documentation
• Monitoring stock in transit and maintaining accurate inventory movement records across the business
• Working closely with freight providers and internal stakeholders to track shipments and resolve delivery issues
• Providing day-to-day stock control support to stores and responding to inventory-related queries
• Preparing inventory reports, analysing stock trends and providing insights to support operational decision‑making and continuous improvement initiatives

What we’re looking for

You’ll be naturally curious, enjoy investigating discrepancies, and have a strong commitment to maintaining inventory accuracy while building positive relationships with stakeholders across the business.

• Experience in inventory management, stock control, retail operations or a similar inventory-focused role
  Knowledge of retail or FMCG environments and inventory management principles
• Experience using inventory, warehouse management or retail systems
• Strong attention to detail and the ability to accurately investigate, reconcile and resolve stock discrepancies
• Excellent analytical and problem-solving skills, with the ability to identify trends and root causes
• Strong written and verbal communication skills, with the confidence to work closely with stores, distribution teams and internal stakeholders
• Well‑developed organisational and time management skills, with the ability to manage multiple priorities and meet deadlines
• The ability to work autonomously while contributing positively within a collaborative team environment
• A proactive mindset focused on continuous improvement, process optimisation and delivering accurate outcomes
• Intermediate level Excel skills will be highly regarded
• Experience with Warehouse Management Systems (WMS), NetSuite, NewStore POS, Futura or similar platforms will be advantageous

What we offer

• A vibrant, collaborative workplace culture with a supportive and growth driven leadership team
• Exclusive staff discounts across our brands, plus access to partner deals and offers through Flare
• Free on‑site parking and generous facilities at our modern, purpose‑built Support Office located in Eagle Farm
• Learning & Development opportunities - Grow your career with us!
• Hybrid working arrangements with flexibility to work from home
• Super sacrificing and novated leasing options
• Company Paid parental leave
• Wellbeing support through Sonder and regular wellness initiatives
• Regular social events and team activities

Our Values

• Care for Everyone
• Here to Help
• Make it Work
• Better Than Good
• Contribute

Ready to take the next step?