STEP Youth Worker / Case Manager

Jabalbina Aboriginal Corporation; Cairns Regional; Sur place; AUD 65 000 - 80 000; Plein temps

Résumé du poste

Jabalbina Yalanji Aboriginal Corporation RNTBC is seeking a Youth Worker / Case Manager to support young people on bail through culturally safe case management, outreach and mentoring. You will build connections with youth and families, assess needs, and develop practical support plans within the STEP Program.

Reporting to the STEP Team Leader, you will work across justice, education and community services, travelling to support pathways and improving outcomes for Aboriginal and Torres Strait

Qualifications

• A relevant qualification in youth work, community services, social work, human services or related field, or demonstrated equivalent experience.
• Experience supporting young people and families with complex needs.
• Ability to assess needs and risks, develop practical support responses and seek guidance when required.
• Strong communication, organisation and record-keeping skills.
• Ability to work respectfully and effectively with Aboriginal and Torres Strait Islander young people, families, communities and service partners.
• Confidence using digital client-management and communication systems.
• Experience in youth justice, bail support, intensive case management or outreach is advantageous, as would trauma-informed practice and de-escalation training.

Responsabilités

• Build respectful relationships to support engagement and participation.
• Help young people understand and meet bail conditions and attend court and appointments.
• Provide individualised case management, outreach, mentoring, transport and practical assistance.
• Connect young people with family, community, education, training, employment, health and specialist services.
• Identify and escalate safety concerns, changes in risk and barriers to engagement.
• Maintain accurate case notes, assessments, referrals and client records.

Connaissances

Youth work

Community services

Communication skills

Organisation

Record-keeping

Digital client-management

Trauma-informed practice

Formation

Youth work qualification

Outils

Client-management systems

Description du poste

Youth Worker / Case Manager – STEP Program

Jabalbina Yalanji Aboriginal Corporation RNTBC

Help young people take their next step

Build meaningful connections with young people and their families, provide practical support and help create pathways towards positive change.

Jabalbina is seeking a Youth Worker / Case Manager to join our STEP Program, supporting young people on bail through culturally safe case management, outreach and mentoring.

About Jabalbina

Jabalbina works with Eastern Kuku Yalanji Traditional Owners to protect rights and interests, care for Country, strengthen culture and create opportunities for current and future generations. Our work is guided by Traditional Lore and Custom, respect for community, accountability and collaboration.

About the role

Reporting to the STEP Team Leader, you will work alongside young people and their families to understand their circumstances, identify strengths and challenges, and develop practical support plans.

• Building respectful relationships that support engagement and participation.
• Helping young people understand and meet their bail conditions and attend court and appointments.
• Providing individualised case management, outreach, mentoring, transport and practical assistance.
• Connecting young people with family, community, education, training, employment, health and specialist services.
• Identifying and escalating safety concerns, changes in risk and barriers to engagement.
• Maintaining accurate case notes, assessments, referrals and client records.

This role includes work-related travel and participation in rostered court, outreach and after-hours arrangements, including weekends and public holidays where required.

About you

You bring a practical, respectful approach and the ability to build trust while maintaining clear professional boundaries.

You will have:

• A relevant qualification in youth work, community services, social work, human services or a related field, or demonstrated equivalent experience.
• Experience supporting young people and families with complex needs.
• The ability to assess needs and risks, develop practical support responses and seek guidance when required.
• Strong communication, organisation and record-keeping skills.
• The ability to work respectfully and effectively with Aboriginal and Torres Strait Islander young people, families, communities and service partners.
• Confidence using digital client-management and communication systems.

Experience in youth justice, bail support, intensive case management or outreach would be an advantage, as would training in trauma-informed practice and de-escalation.

Requirements

• Current Queensland driver licence and capacity to travel across the program catchment.
• Current Queensland Blue Card and satisfactory completion of required pre-employment screening.
• First Aid and CPR certification, or willingness to obtain and maintain.
• Availability for the roster arrangements outlined above.

Why join us?

Put your skills into work with a clear community purpose. This is an opportunity to combine relationship-based support with practical action, helping young people connect with services, strengthen support networks and work towards their goals.

Applications close:

23rd November 2026

Enquiries: Lisa Meara, Email ****@jabalbina.com.au

This role may close sooner than the listed closing date if we find the right candidate, so don't wait to get your application in.