Statewide Court Operations Lead & Strategy Advisor

Victorian Government; Melbourne; On-site; AUD 130,000 - 160,000; Full time

Job summary

Court Services Victoria in Melbourne invites applications for the role of Principal Advisor, Court Operations. You will lead statewide court venues’ performance, drive continuous improvement and build a capable workforce across the Courts Group, ensuring timely access to justice and culturally safe practices.

Working with Executive Directors Court Operations, you will use data and strategic thinking to streamline processes, manage demand pressures and strengthen governance across MCV venues.

Qualifications

• Extensive experience delivering operational excellence in complex environments.
• Strong capability in performance monitoring, data analysis and strategic decision-making.
• Proven ability to resolve complex operational challenges and drive service improvements.
• Exceptional stakeholder engagement, influence and negotiation skills.
• Strong analytical and problem-solving capabilities with a focus on practical outcomes.
• Experience leading change, workforce planning and business improvement initiatives.
• A commitment to service excellence, integrity, inclusion and public value.
• A collaborative leadership style that fosters innovation, engagement and a culturally safe workplace.
• Regular statewide travel will be required.

Responsibilities

• Ensuring operational continuity of MCV court venues in delivering required services aligned to current and future requirements of the Court including contingency planning for all venues as well as security and maintenance.
• Monitoring the demand, performance outputs and resourcing requirements of these courts and functions ensuring the attainment of operational and strategic objectives.
• Assisting the Executive Directors Court Operations and court-based leadership to identify service improvements, managing demand pressure, identifying and managing performance issues and developing strategies to manage service delivery challenges.
• Supporting court-based leadership to foster an environment that supports engagement and innovation encouraging individual and team achievements to provide quality service delivery.
• Foster a culturally safe work environment for First Nations staff, program participants and court users.
• Developing and manage workforce planning, succession modelling across MCV court-based staff to ensure all staff receive appropriate training and professional development and are given opportunities to experience all functional areas of the court and maximise their career potential.
• Providing leadership, guidance and expertise on complex, sensitive issues including change management to strengthen registry and court services.
• Identifying and develop linkages with internal and external stakeholders to actively promote court services and functions.

Skills

Operational leadership

Data analysis

Stakeholder engagement

Change management

Public sector experience

Job description

Court Services Victoria in Melbourne invites applications for the role of Principal Advisor, Court Operations. You will lead statewide court venues’ performance, drive continuous improvement and build a capable workforce across the Courts Group, ensuring timely access to justice and culturally safe practices.

Working with Executive Directors Court Operations, you will use data and strategic thinking to streamline processes, manage demand pressures and strengthen governance across MCV venues.