State Service Sales Manager NSW/ACT

dormakaba Australia & New Zealand; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Car allowance

Laptop

Mobile Phone

iPad

Incentive Program

Health Insurance

AAA Nominations & Awards

Wellbeing Committee

WhereFit membership

Job summary

Dorma Hueppe, part of the dormakaba Group, is seeking a State Sales Representative - Service to cover NSW/ACT, combining account management, service contract management and commercial responsibilities to drive revenue and service performance.

You will build relationships with building owners and facility managers, grow service revenue through maintenance contracts and repairs, and coordinate service delivery across a multi-disciplinary team. Travel is required across NSW/ACT.

Qualifications

• Experience in account management, service sales or similar customer-facing roles.
• Strong relationship-building, communication and negotiation skills.
• Commercial awareness with experience preparing quotations and identifying growth opportunities.
• Excellent organisational skills with the ability to manage multiple priorities.
• Current Driver's Licence and ability to travel throughout NSW and ACT.

Responsibilities

• Build and strengthen relationships with customers, building owners and facility managers across NSW and ACT.
• Grow service revenue through maintenance agreements, repairs and upgrade opportunities.
• Identify and convert new business opportunities while expanding existing accounts.
• Conduct customer meetings, site inspections and contract reviews to understand client needs.
• Prepare tailored quotations and service proposals.
• Coordinate service delivery, including technicians, contractors and project resources.
• Resolve customer enquiries and ensure exceptional service outcomes.
• Maintain accurate customer records, pipeline activity and forecasts in Salesforce.

Skills

Account management

Service sales

Relationship building

Negotiation

Quotation preparation

Organisational skills

Driver's Licence

Travel NSW/ACT

Tools

Salesforce

Job description

Position Overview

Dorma Hueppe, part of the global dormakaba Group, is a market leader in movable wall and partition solutions. Delivering innovative space management systems across hotels, convention centres, commercial offices, education, banking and other key sectors.

Position Overview

Dorma Hueppe, part of the global dormakaba Group, is a market leader in movable wall and partition solutions. Delivering innovative space management systems across hotels, convention centres, commercial offices, education, banking and other key sectors. We are seeking a State Sales Representative - Service to build and grow our NSW/ACT territory for Dorma Hueppe. This role combines account management, business development, service contract management and commercial responsibility, providing the opportunity to directly influence revenue growth, customer satisfaction and service performance.

What You Will Do

• Build and strengthen relationships with customers, building owners and facility managers across NSW and ACT.
• Grow service revenue through maintenance agreements, repairs and upgrade opportunities.
• Identify and convert new business opportunities while expanding existing accounts.
• Conduct customer meetings, site inspections and contract reviews to understand client needs.
• Prepare tailored quotations and service proposals.
• Coordinate service delivery, including technicians, contractors and project resources.
• Resolve customer enquiries and ensure exceptional service outcomes.
• Maintain accurate customer records, pipeline activity and forecasts in Salesforce.

What We Require

• Experience in account management, service sales, maintenance operations or a similar customer-facing role.
• Strong relationship-building, communication and negotiation skills.
• Commercial awareness with experience preparing quotations and identifying growth opportunities.
• Excellent organisational skills with the ability to manage multiple priorities.
• Current Driver's Licence and ability to travel throughout NSW and ACT.

What We Prefer

• Experience managing service or maintenance contracts.
• Exposure to facilities management, building services, HVAC, lifts, access solutions, fire protection, security systems or related industries.
• Experience using Salesforce or other CRM platforms.
• Trade, technical or building services background.

What We Offer

• Car allowance, Laptop, Mobile Phone, iPad & Incentive Program
• Access to discounted Health Insurance
• Peer to Peer Recognition via our AAA Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who We Are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.