State Operations Manager

Community Housing Ltd; Brisbane; Presencial; AUD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Community Housing Ltd in Brisbane is seeking a seasoned leader to provide operational oversight across housing services and programs. You will lead diverse teams, drive service quality, ensure contract and legislative compliance, and collaborate with government and community partners to deliver positive outcomes for residents and communities.

You'll bring at least 3 years in property and tenancy management, strong people leadership, and a passion for supporting vulnerable customers.

Formación

• Minimum 3 years' experience in property and tenancy management.
• Experience leading geographically dispersed teams.
• Strong knowledge of government contracts and compliance frameworks.
• Current driver's licence.
• Ability to obtain Police, Working with Children and NDIS Worker Screenings.
• Real Estate Licence is advantageous but not essential.

Responsabilidades

• Provide operational oversight of state-based customer services and programs.
• Lead and develop operational teams, including performance management.
• Ensure compliance with government contracts and relevant legislation.
• Monitor performance, budgets and reporting against contractual deliverables.
• Build partnerships with government departments and external stakeholders.
• Identify opportunities for continuous improvement and service growth.

Conocimientos

People leadership

Stakeholder engagement

Compliance knowledge

Budgeting

Contract management

Operations management

Team development

Educación

Social housing management

Management qualification

Descripción del empleo

Reporting to the State Manager, you will provide leadership and operational oversight across a diverse portfolio of CHL housing services and programs. You will lead and support teams, drive service quality, ensure contractual and legislative compliance, and work collaboratively with internal and external stakeholders to achieve positive housing outcomes for customers and communities. Some of your key responsibilities will include, but not limited to:

• Provide operational oversight of state-based customer services and programs, ensuring high-quality delivery of community housing, tenancy management and property operations
• Lead, manage and develop operational teams, including performance management, supervision and staff development.
• Ensure compliance with government contracts, relevant legislation, organisational policies and reporting requirements.
• Support the implementation of state business plans and contribute to strategic planning and resourcing.
• Monitor operational performance, budgets, reporting and contractual deliverables.
• Develop and maintain effective partnerships with government departments, community organisations and external stakeholders.
• Identify opportunities for continuous improvement, business development and service growth.
• Champion CHL's values, fostering a positive, accountable and inclusive workplace culture.

What we’re looking for

You are a confident, resilient and commercially minded leader who thrives in a complex yet supportive environment. You bring strong operational awareness and a genuine commitment to supporting vulnerable individuals, strengthening communities and delivering positive outcomes. You are an accomplished people leader, comfortable managing competing priorities, navigating complex challenges and building trusted relationships with a broad range of stakeholders.

Stepping into a well-established role, you'll have the opportunity to build on a strong legacy while bringing your own leadership style, experience and perspective to shape the next chapter and drive continued success. To be successful in this role, you will bring:

• A minimum of three years' experience in property and tenancy management, ideally within the community or public housing sectors.
• Demonstrated experience leading, coaching and developing teams, including geographically dispersed and/or remote teams.
• Strong knowledge of government contracts, compliance frameworks and relevant legislation.
• Experience overseeing operational performance, reporting, budgets and service delivery outcomes.
• Highly developed stakeholder engagement, relationship management and influencing skills.
• An understanding of homelessness, housing vulnerability and the diverse needs of the communities you support.
• A current driver's licence.
• Relevant qualifications in social housing, management or a related discipline.
• The ability to obtain satisfactory Police, Working with Children and NDIS Worker Screening Checks.
• A current Real Estate Licence will be highly regarded but is not essential.

Above else, we’re looking for people who bring our values to life every day:

• Teamwork – We collaborate, support each other and achieve more together.
• Integrity – We act with honesty, accountability and transparency.
• Service Excellence – We put people first, take initiative and strive to make a positive difference.
• Everyone Matters – We lead with empathy, respect and inclusion, valuing every person and perspective.

If you're someone who builds trust, works collaboratively, takes ownership, cares about the people you serve and makes others feel valued — you'll fit right in.

What's in it for you.

At CHL, you'll be part of an organization that's making a genuine difference in the lives of thousands of Australians every day. We offer:

• A purpose-driven role with meaningful national footprint that makes a real impact.
• A collaborative, supportive and inclusive workplace.
• Flexible work arrangements and opportunities for professional development
• One day off a year as 'You Day' to celebrate you
• Great salary + Super + Salary Packaging (increase your take home pay!) and much more.

Above all, joining CHL means being part of something bigger — making a meaningful difference and helping create a future where everyone has a place to call home.

About CHL

At CHL, we’re working towards a world without housing poverty. As Australia's largest regulated community housing provider, we’ve spent more than 30 years creating safe, secure and affordable homes where people can belong, thrive and build a brighter future. We’re a purpose-driven organization, and our people are at the heart of what we do. Our values of Teamwork, Integrity, Service Excellence and Everyone Matters guide how we work, how we support our customers and how we make a difference in communities across Australia.

Our recruitment process

Please note the advertising closing date is indicative only. CHL reserves the right to close the advertisement before the close date is reached. Therefore, it is encouraged that you submit your application as soon as possible. We aim to make our recruitment process clear, engaging and respectful, keeping you informed every step of the way. Please note appointments are subject to satisfactory pre-employment checks, including a Police Check and any other checks required for the role. If you would like to know more about this role, please reach out to Carly Bairstow – @chl.org.au . You can also learn more about us -