State Manager – Home Assessing & Repair Operations

Randstad Pty; Melbourne; On-site; AUD 135,000 - 165,000; Full time

Job summary

Randstad Pty in Sunshine, VIC is seeking a State Manager – Home Assessing to lead the Home Building & Assessing teams and drive commercial growth with a strong focus on quality service across the end-to-end home value chain.

Reporting to the General Manager, you will oversee Onroad, Desktop, and RRC teams, govern supplier relationships, and ensure robust risk management and OH&S compliance while coaching senior leaders to achieve KPIs.

Qualifications

• Minimum 5 years of senior leadership experience.
• 5+ years of experience within Home Assessing, Building Repair, and Restoration environments.
• Proven capability in strategic execution, supplier procurement, and budget alignment.
• Exceptional written and verbal communication with experience handling complex stakeholder negotiations.

Responsibilities

• Lead, mentor, and coach direct reports across Onroad, Desktop, and RRC teams to hit performance KPIs and service standards.
• Vet, procure, and audit building repair suppliers, ensuring compliance, quality, and cost efficiency.
• Monitor supplier capacity nationally, manage repair network targets and geographic coverage to meet customer demand.
• Act as the main escalation point for complex disputes, while implementing OH&S frameworks to manage risk.
• Identify industry trends, lead change programs, and optimize operational rhythms across the department.

Skills

Leadership

Strategic thinking

Negotiation

Stakeholder management

Job description

Randstad Pty in Sunshine, VIC is seeking a State Manager – Home Assessing to lead the Home Building & Assessing teams and drive commercial growth with a strong focus on quality service across the end-to-end home value chain.

Reporting to the General Manager, you will oversee Onroad, Desktop, and RRC teams, govern supplier relationships, and ensure robust risk management and OH&S compliance while coaching senior leaders to achieve KPIs.