State Manager - Home Assessing

Randstad - Banking & Financial Services; Melbourne; On-site; AUD 150,000 - 230,000; Full time

Job summary

Randstad - Banking & Financial Services seeks an experienced State Manager - Home Assessing to lead and coach the Home Building & Assessing teams, delivering commercial growth and high-quality service across the end-to-end value chain.

You will oversee Onroad Assessing, Desktop Assessing, and RRC teams, driving performance, supplier governance, and risk controls while aligning budgets with strategic objectives.

Qualifications

• Minimum 5 years of senior leadership experience.
• 5+ years of experience within Home Assessing, Building Repair, and Restoration environments.
• Proven capability in strategic execution, supplier procurement, and budget alignment.
• Exceptional written and verbal communication with experience handling complex stakeholder negotiations.

Responsibilities

• Lead, mentor, and coach Onroad Assessing, Desktop Assessing, and RRC teams to hit performance KPIs and service standards.
• Vet, procure, and audit building repair suppliers to ensure quality, compliance, and cost efficiency.
• Monitor supplier capacity nationally and manage geographic coverage to meet customer demand.
• Act as main escalation point for complex disputes while implementing OH&S frameworks to manage risk.
• Identify industry trends, lead change programs, and optimise operational rhythms across the department.

Job description

We are seeking an experienced State Manager - Home Assessing to lead, enable, and coach our Home Building & Assessing teams. Reporting to the General Manager, you will oversee Onroad Assessing, Desktop Assessing, and Repair Relationship Consultant (RRC) teams to deliver commercial growth, maintain operational controls, and ensure high-quality service across the end-to-end home value chain.

Key Responsibilities

Team Leadership: Lead, mentor, and coach direct reports across Onroad, Desktop, and RRC teams to hit performance KPIs and service standards.

Supplier Governance: Work alongside commercial managers to vet, procure, and audit building repair suppliers, ensuring compliance, quality, and cost efficiency.

Network & Strategy: Monitor supplier capacity nationally, ensure repair network targets are met, and manage geographical coverage to meet customer demand.

Escalations & Risk: Act as the main escalation point for complex disputes, while implementing strict OH&S frameworks to manage risk.

Continuous Improvement: Identify industry trends, lead change programs, and optimize operational rhythms across the department.

What We Are Looking For

Experience: Minimum 5 years of senior leadership experience leading high-performing teams.

Industry Knowledge: 5+ years of experience within Home Assessing, Building Repair, and Restoration environments.

Commercial Acumen: Proven capability in strategic execution, supplier procurement, and budget alignment.

Communication & Negotiation: Exceptional written and verbal skills with experience handling complex stakeholder and customer negotiations.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.