Senior State Manager, Home Assessing & Repair Networks

Randstad Australia; Cocoroc; On-site; AUD 135,000 - 165,000; Full time

Job summary

Randstad Australia is seeking an experienced State Manager – Home Assessing to lead and coach our Home Building & Assessing teams. You will oversee Onroad Assessing, Desktop Assessing, and Repair Relationship Consultant teams to deliver growth, maintain controls, and ensure high-quality service across the home value chain.

The role requires a minimum of 5 years in senior leadership and 5+ years in Home Assessing/Repair environments, with strong commercial acumen and stakeholder negotiation

Qualifications

• Minimum 5 years of senior leadership experience leading high-performing teams.
• 5+ years of experience within Home Assessing, Building Repair, and Restoration environments.
• Commercial acumen with experience in strategic execution, supplier procurement, and budget alignment.
• Exceptional written and verbal skills with experience handling complex stakeholder negotiations.

Responsibilities

• Lead, mentor, and coach direct reports across Onroad, Desktop, and Repair Relationship Consultant teams to hit KPIs and service standards.
• Vet, procure, and audit building repair suppliers, ensuring compliance, quality, and cost efficiency.
• Monitor supplier capacity nationally, ensure repair network targets are met, and manage geographical coverage to meet customer demand.
• Act as main escalation point for complex disputes, while implementing OH&S frameworks to manage risk.
• Identify industry trends, lead change programs, and optimize operational rhythms across the department.

Skills

Senior leadership

Home Assessing

Supplier procurement

Budget management

Job description

Randstad Australia is seeking an experienced State Manager – Home Assessing to lead and coach our Home Building & Assessing teams. You will oversee Onroad Assessing, Desktop Assessing, and Repair Relationship Consultant teams to deliver growth, maintain controls, and ensure high-quality service across the home value chain.

The role requires a minimum of 5 years in senior leadership and 5+ years in Home Assessing/Repair environments, with strong commercial acumen and stakeholder negotiation