Sr. Support Analyst, Corporate It Support, Information Technology

Citic; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Citic is seeking a Sr. Support Analyst to provide production support for corporate applications. The role involves incident management, change management, and collaboration with IT teams to resolve complex issues.

You will develop monitoring scripts and participate in weekend releases and on-call rotations. Applicants should have 6–10 years in application support, a CS/IT degree, and hands-on experience with Unix/Linux, SQL, Solace, MQ, Java apps, and DevOps tools such as GitHub, Jenkins,

Qualifications

• Bachelor's degree in CS/IT or related field.
• 6–10 years of experience in application support.
• Scripting knowledge in Shell or Unix.
• Hands-on experience with Solace, MQ, Java-based applications.
• Experience with Unix/Linux OS, relational databases, SQL.
• Experience with production support, incident and change management.
• Strong problem-solving and root cause analysis.
• Ability to meet tight deadlines and handle pressure.
• ITIL processes knowledge; DevOps exposure (CI/CD).
• Experience with GitHub, Jenkins, Docker, Kubernetes; Selenium.

Responsibilities

• Provide support across Corporate IT departments.
• Assess issue criticality and escalate to stakeholders as needed.
• Handle production incidents and service requests; coordinate resolutions.
• Diagnose and resolve day-to-day system/application issues.
• Prepare and perform change releases as part of Change Management.
• Develop scripts to monitor system health (SQL or Linux).
• Manage weekend events like software releases and BCP rehearsals.
• Provide on-call support after hours; weekend support via VPN.
• Automation of deployment and integration of HR, Finance, Treasury, and Compliance components.

Skills

Scripting

Incident management

Root cause analysis

Team player

English communication

Learning new technologies

Shift flexibility

Education

Bachelor's degree in CS/IT or related

Tools

Unix/Linux

SQL

Solace

MQ

Java applications

GitHub

Jenkins

Docker

Kubernetes

Selenium

Confluence

Jira

Job description

Position Description

As a Sr. Support Analyst you’ll be responsible for production support for Corporate Applications, working actively with other team members within the Corporate IT support group.

The role will be based on HK/AU and will report to the Sr. Support Manager, Corporate IT.

Key Areas of Responsibilities

Provide support across Corporate IT departments.

Understanding of issue’s criticality and on-time escalation management, Incident Management communication to Stakeholders within the operational vertical.

Acting on production incidents, managing service requests and collaborating with other IT teams for resolutions.

Diagnose and resolve day-to-day system and application issues.

Prepare and perform change releases as part of Change Management.

Develop some basic scripts (SQL or Linux) to monitor the systems health.

Manage weekend events like software releases, BCP testing rehearsals etc.

Provide on-call support after office hours.

Provide weekend support from office or from home over VPN.

Build, Test and Deployment Automation of existing Manual deployment, and integration of components of HR functionality, Finance, Treasury and Compliance.

Requirements

Bachelor's degree or above in Computer Science, Software Engineering or IT related area.

6 - 10 years of experience in application support.

Scripting knowledge i.e. Shell or Unix Scripting.

Hands-on experience in supporting and managing various applications using Solace, MQ, Java based applications.

Hands-on experience of Unix/Linux OS, Relational Databases, SQL.

Experience in production support like Issue communication / incident management / change management.

Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on long term solutions.

Capable of meeting tight deadlines and working under pressure/multi-tasking.

Strong sense of personal responsibility and discipline.

Good team player. Capable of working in a fast paced and dynamic environment.

Strong desire to learn new technologies and adopt and propose best practices.

Flexible enough in working in shift whenever needed.

Knowledge and experience of compliance domain, Client onboarding, Trade surveillance and monitoring.

Knowledge and experience of Finance and Treasury systems like Oracle EPM, BI, sSAP FICO interfaces.

Knowledge of ITIL processes.

Experience as DevOps (CI/CD/CT) / Support Engineer will be added advantage.

Exposure to GitHub, Jenkins, Docker & Kubernetes.

Exposure of testing automation (Selenium etc.).

Exposure to software engineering tools/applications (like Confluence, Jira, Jenkins, Git).

Excellent command in both written and spoken English.

Strong command in both written and spoken Mandarin will be an advantage.