Specialist Receptionist

Focus Dental Specialists; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Birthday RDO

Free onsite parking

Free street parking

Travel between locations

Optional Saturday shifts

Team lunches & events

Ongoing training & development

Career growth opportunities

Variety in role

Job summary

Focus Dental Specialists is hiring a Specialist Receptionist to coordinate treatment logistics and reception duties across our Coorparoo and Paddington locations. You’ll welcome patients, handle calls and emails, schedule multi-site appointments and assist with treatment communications to ensure a smooth patient journey.

The role blends treatment coordination with front-desk duties in a supportive team. Prior dental reception or admin experience is preferred; we offer ongoing development and a

Qualifications

• Dental reception or healthcare administration experience preferred.
• Excellent communication and interpersonal skills essential.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Welcome patients warmly and professionally.
• Manage incoming calls and emails.
• Schedule appointments across multiple specialists and locations.
• Coordinate referrals and communicate with referring practices.
• Prepare patient documentation and correspondence.
• Handle patient accounts and payments.
• Support day-to-day admin operations and team collaboration.
• Contribute to delivering an exceptional patient experience.

Skills

Customer service

Communication

Organization

Multitasking

Tools

Scheduling software

Dental practice systems

Job description

At Focus Dental Specialists, we believe exceptional teams don't happen by chance — they're built through kindness, trust and a shared commitment to excellence. If you're looking for a workplace where you'll be challenged, supported and genuinely valued, we'd love to welcome you to the team.

Specialist Receptionist

At Focus Dental Specialists, we believe exceptional teams don't happen by chance — they're built through kindness, trust and a shared commitment to excellence. If you're looking for a workplace where you'll be challenged, supported and genuinely valued, we'd love to welcome you to the team.

Why you'll love working with us

• Permanent full-time position working just 4 days per week @ $36 per hour + super
• Paid Birthday RDO each year
• Free onsite parking at our Coorparoo practice
• Free street parking at our Paddington practice
• Paid travel between practice locations
• Optional Saturday shifts available at Saturday penalty rates
• Paid team lunches and social events
• Ongoing training and professional development
• Career growth and leadership pathway opportunities
• Variety in your role, combining treatment coordination and reception

• Modern specialist practices with excellent systems and technology
• A genuinely supportive and welcoming team culture

About the Role

As a Specialist Receptionist, you'll enjoy a diverse role where no two days are the same. Combining treatment coordination with reception responsibilities, you'll play an important role in helping patients navigate their treatment journey while ensuring our specialist practices run smoothly.

You'll work closely with our specialists, Senior administrators, reception and clinical team and clinical team to coordinate treatment plans, communicate fees, follow up with patients and make the process of proceeding with treatment as seamless as possible.

This role is ideal for someone who enjoys building relationships, is confident communicating with patients and takes pride in delivering an exceptional patient experience.

Your responsibilities will include:

• Welcoming patients with warmth and professionalism
• Managing incoming phone calls and emails
• Scheduling appointments across multiple specialists and locations
• Coordinating referrals and communicating with referring dental practices
• Preparing patient documentation and correspondence
• Managing patient accounts and processing payments
• Supporting day to day administrative operations
• Working collaboratively with our clinical team to deliver an exceptional patient experience

• Presenting treatment plans, estimates and fees to patients in a clear and professional manner
• Following up patients with outstanding treatment plans and helping them progress to booking

• Coordinating appointments and multi-stage treatment plans across our specialists
• Discussing payment options and addressing patient questions regarding treatment costs

Who We're Looking For

We're looking for someone whose attitude is just as important as their experience.

You will:

• Be passionate about providing exceptional patient care
• Enjoy building relationships and communicating confidently with patients
• Be comfortable discussing treatment plans, fees and payment options
• Have excellent communication and interpersonal skills
• Take pride in being organised, reliable and detail-oriented
• Be proactive in following up patients and coordinating outstanding treatment
• Enjoy working in a busy and rewarding environment
• Be confident managing competing priorities across treatment coordination and reception
• Work well within a supportive team
• Bring a positive attitude and contribute to an outstanding workplace culture

Preferred Experience

• Dental reception or other healthcare administration experience
• Experience communicating fees, presenting options and following up prospective or existing customers

Specialist dental experience is not essential.

We're happy to train the right person who has the confidence, communication skills and drive to succeed in this role.

If you're a people person who enjoys helping others, thrives in a busy environment and wants to be part of a supportive specialist team, we'd love to hear from you!

A Message from Focus Dental Specialists

We know changing jobs is a big decision.

When you join Focus Dental Specialists, you're not just accepting a new role—you're becoming part of a team that genuinely cares about one another, works collaboratively and takes pride in delivering exceptional patient care.

We believe that a positive workplace culture doesn't happen by chance. It's built through respect, open communication, supporting one another and celebrating successes together.

We're looking for someone who shares our values, enjoys learning, brings a positive attitude and wants to build a long-term career in a practice where they can grow both personally and professionally.

If you're passionate about making a difference and want to be part of a team that values excellence, compassion and collaboration, we'd love to hear from you.

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