Specialist, IT Technical Support - Adelaide

InterContinental Hotels Group; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

InterContinental Hotels Group is seeking a technology professional to provide high‑quality onsite and remote support across JAPAC hotels in Australia. You will manage incidents end‑to‑end, maintain networks and critical systems, and strengthen cybersecurity to protect guest experiences and operations.

You will work with hotel teams, regional technology colleagues and vendors to deliver reliable IT services, upgrades and new openings.

Qualifications

• 3+ years in technical support or infrastructure operations.
• Experience with Windows, Microsoft 365, identity and endpoint management.
• Strong networks, Wi‑Fi, firewalls, secure remote connectivity and internet infrastructure knowledge.
• Experience with hotel technology like PMS, POS, payments and back‑office systems.
• Solid cybersecurity understanding including vulnerability management and incident response.

Responsibilities

• Provide high-quality onsite and remote technology support across participating hotels, managing incidents from investigation to resolution.
• Maintain hotel technology infrastructure including networks, devices, cloud services and critical systems.
• Strengthen cybersecurity and resilience through updates, vulnerability remediation and secure configurations.
• Use monitoring and analytics to identify issues, improve service delivery and document assets.
• Support technology projects, upgrades and openings, coordinating with hotel teams, regional tech colleagues, vendors and partners.

Skills

Technical support

Infrastructure operations

Cybersecurity fundamentals

Windows & MS 365

Identity & endpoint management

Networking & Wi-Fi

Firewalls & remote access

PMS / POS / Payments systems

ITIL 4 Foundation

Stakeholder management

Vendor coordination

Education

ITIL 4 Foundation

Microsoft / Cisco / Cloud certifications

Tools

Microsoft 365

Cisco technologies

Cloud platforms

Endpoint management tools

Job description

Introduction

Play a key role in keeping hotel technology secure, reliable and performing at its best, directly supporting hotel operations, guest experience and colleague productivity. You’ll combine hands-on technical expertise with proactive infrastructure management, cybersecurity and technology improvement, working across participating hotels in the JAPAC region. This is an exciting opportunity for a technology professional who enjoys solving problems, taking ownership and using technology to make a tangible difference to hotel operations.

Your day to day

• Provide high-quality onsite and remote technology support across participating hotels, taking ownership of technical incidents and escalations from initial investigation through to resolution.
• Manage and maintain hotel technology infrastructure, including networks, devices, cloud-connected services and critical hotel systems, ensuring technology remains reliable and supports day-to-day operations.
• Strengthen cybersecurity and operational resilience through security updates, vulnerability remediation, system protection, backup and recovery activities, addressing identified risks through to closure.
• Use monitoring, analytics and automation to identify potential issues, improve service delivery and reduce avoidable disruption, while maintaining accurate technology documentation and asset information.
• Support technology projects, system upgrades, equipment lifecycle planning and new hotel openings, working closely with hotel teams, regional technology colleagues, vendors and service partners to deliver successful outcomes.

What we need from you

• A minimum of 3 years' experience in technical support or infrastructure operations, ideally gained within hospitality or another round-the-clock operational environment.
• Hands-on experience supporting Windows, Microsoft 365, identity and endpoint management, together with strong knowledge of networks, Wi-Fi, firewalls, secure remote connectivity and internet infrastructure.
• Experience supporting hotel technology such as property management, point-of-sale, payments, revenue management, back-office and guest-facing systems.
• Strong understanding of cybersecurity, including security updates, vulnerability management, endpoint protection, incident response and secure system configuration.
• Relevant technology certifications across Microsoft, Cisco, cloud or cybersecurity, together with ITIL 4 Foundation, plus strong communication and stakeholder-management skills when working with hotel teams, technology partners and vendors.

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