Information Technology

AustraliaVisas; Melbourne; Ibrido; AUD 80.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Visa sponsorship

Accommodation provided

Generous annual leave (20–28 days)

Healthcare benefits

St Kilda, Melbourne location

Descrizione del lavoro

AustraliaVisas in Melbourne seeks an experienced Hotel IT Manager to plan, deliver and support technology across the property, including PMS, booking engines, Wi‑Fi, networks, POS and security.

You will lead IT operations, manage vendors and budgets, ensure PCI DSS compliance and provide on‑call support to guest services and operations. This role is based in the vibrant St Kilda area with visa sponsorship available for eligible candidates.

Competenze

• Bachelor's degree in Information Technology, Computer Science or related field, or equivalent practical experience.
• Strong knowledge of networking, Wi‑Fi, Windows and cloud environments (e.g. MS 365, Azure) and endpoint management.

Mansioni

• Manage IT infrastructure across property (networks, servers, cloud, end‑user devices).
• Oversee PMS, booking engine, channel manager, and POS platforms; work with vendors to resolve issues and upgrades.
• Ensure reliable guest Wi‑Fi and in‑room technology; provide helpdesk support.
• Develop and enforce IT security policies, backups, patching, and disaster recovery.
• Ensure PCI DSS compliance for payment card data; manage licenses and contracts.

Conoscenze

Networking & WiFi

Windows & Cloud

PMS & POS familiarity

Cybersecurity

Vendor & budget management

Communication

On-call support

Formazione

Bachelor's degree in IT/CS or equivalent

Strumenti

Opera

Cloudbeds

Mews

Descrizione del lavoro

The Hotel IT Manager will be responsible for the planning, delivery, and support of all technology across property, including property management and booking systems, guest Wi‑Fi, networks, point-of-sale, security, and end‑user devices. This role combines strategic oversight with hands‑on troubleshooting, ensuring systems are secure, resilient, and aligned with the needs of guests and operational teams.

Responsibilities

• Manage and maintain the IT infrastructure across the property, including networks, servers, cloud services, and end‑user devices.
• Oversee property management system (PMS), booking engine, channel manager, and POS platforms, working with vendors to resolve issues and implement upgrades.
• Ensure reliable, secure, and high‑performing guest Wi‑Fi and in‑room technology.
• Provide timely helpdesk support to staff, prioritizing issues that affect guest experience and operations.
• Develop and enforce IT security policies, including access controls, backups, patching, and disaster recovery planning.
• Ensure compliance with privacy obligations and PCI DSS requirements for payment card data.
• Manage IT vendors, licenses, contracts, and service agreements, negotiating cost‑effective outcomes.
• Plan and manage the IT budget, hardware lifecycle, and technology roadmap in consultation with management.
• Lead system integrations, new technology rollouts, and process improvement projects across departments.
• Train staff on systems and promote safe and effective technology use.
• Monitor system performance and security events, and respond promptly to incidents and outages.
• Maintain accurate documentation of systems, configurations, and procedures.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Strong knowledge of networking, Wi‑Fi, Windows and cloud environments (e.g. Microsoft 365, Azure), and endpoint management.

Required Skills

• Experience with hospitality systems such as Opera, Cloudbeds, Mews, or similar PMS and POS platforms is an advantage.
• Solid understanding of cybersecurity best practices, backup and recovery, and PCI DSS requirements.
• Proven ability to manage vendors, budgets, and projects.
• Excellent problem‑solving skills and the ability to stay calm under pressure.
• Strong communication skills, with the ability to explain technical issues to non‑technical colleagues.
• Flexibility to respond to urgent issues outside standard hours on an on‑call basis.

Experience Requirements

Minimum 3-6 years' experience in an IT support or management role; hotel, hospitality, or tourism experience is highly regarded.

• Competitive salary of AUD $80,000–$110,000 per annum, commensurate with skills, qualifications and relevant experience. The salary package is negotiable for highly experienced and exceptional candidates.
• Visa sponsorship available for the successful candidate, subject to eligibility and applicable Australian visa requirements.
• Generous annual leave entitlement of 20–28 days, supporting a healthy work‑life balance and providing employees with valuable time to recharge.
• Healthcare and health insurance benefits, supporting the health and wellbeing of our team members, subject to applicable employment terms and eligibility.
• Accommodation provided for the successful candidate.
• The opportunity to join a growing, guest‑focused hospitality brand in the vibrant and beautiful suburb of St Kilda, Melbourne.
• A supportive and collaborative work environment that values quality, genuine hospitality, teamwork and craftsmanship.
• Ongoing training, mentoring and career development opportunities to support your professional growth and progression within the hospitality industry.
• Staff meals and applicable discounts on accommodation, stays and other services.
• Note: Candidates currently residing outside Australia are warmly encouraged to apply. We are open to considering international applicants and supporting the right candidate with a suitable visa sponsorship opportunity.