Specialist Housing Support Worker

CatholicCare Wilcannia-Forbes; Parkes; On-site; AUD 53,000 - 76,000; Full time

Benefits offered by this job

Salary packaging

Training and development

Positive community impact

Job summary

CatholicCare Wilcannia-Forbes seeks a caring, enthusiastic individual to deliver intensive client-centered support in the Sustaining Tenancies in Social Housing Program for at-risk tenants in Parkes region. The role supports tenancy sustainment over 12 months and capacity building for independent management beyond the period.

Based in Parkes NSW, this full-time, maximum-term contract runs until 25 June 2027 with potential extension if funded.

Qualifications

• Demonstrated experience providing client-centered case management and support to individuals or families with complex needs.
• Understanding of tenancy sustainment and homelessness prevention.
• Strong ability to engage clients, build relationships, advocate effectively, and work with service providers.
• Proven ability to manage caseloads, maintain records, prepare reports, and meet targets while maintaining confidentiality.
• Strong personal values and commitment to Catholic ethos.

Responsibilities

• Provide intensive client-centered tenancy support to sustain tenancies.
• Help tenants avoid breaches and build capacity to manage tenancies independently.
• Maintain confidential case records and prepare timely reports.
• Collaborate with government and community service providers to coordinate services.

Skills

Client-centered case management

Engagement & relationship-building

Advocacy & collaboration

Record keeping & reporting

Job description

We are seeking a caring and enthusiastic individual to work in our Sustaining Tenancies in Social Housing Program to provide intensive client centered support and services that assist at risk social housing tenants in the Parkes region. You will support clients to sustain their tenancy by avoiding and reducing tenancy breaches over a 12-month period and enhancing tenant/household member capacity to manage their tenancies independently beyond the 12-month support period as part of a coordinated service approach.

This position is full time, based in Parkes NSW and offers a maximum term contract until 25 June 2027. If further funding is made available, an additional contract may be offered to the incumbent. An attractive remuneration package is on offer commensurate with your qualifications and experience.

The benefits of working with us:

• Attractive hourly rate starting from $46.70 (dependent on experience, skills, and qualifications) - This position is covered under the Social, Community, Home Care and Disability Services Industry Award 2010.
• Salary Packaging - package up to $15,900 per year tax free!
• Training, personal and career development.
• An opportunity to make a positive difference in the lives of people in the Community.

About CatholicCare Wilcannia-Forbes

CatholicCare Wilcannia-Forbes empowers individuals, families, and communities of western NSW by offering financial counselling and capability, supporting families affected by domestic violence, offering tailored help for men and family relationships, providing housing support, and delivering initiatives to strengthen Indigenous communities.

CatholicCare believes that merit-based recruitment is key to maintaining a sustainable and developing organisation, the most capable and motivated staff, and high-quality services to clients. Merit-based recruitment is free of discrimination and provides opportunities for workforce diversity.

For an Information Package please visit:

Website: ccwf.org.au/about-us/employment/

Email: *******@ccwf.org.au

Phone: [phone]***

Applications close: 5.00 pm Wednesday, 11 November 2026

Selection Criteria:

1. 1. Demonstrated experience providing client-centered case management and support to individuals or families with complex needs.
2. 2. Understanding of tenancy sustainment, homelessness prevention, and support services that help clients maintain stable housing.
3. 3. Strong ability to engage clients, build relationships, advocate effectively, and work collaboratively with government and community service providers.
4. 4. Proven ability to manage caseloads, maintain accurate records, prepare reports, and meet service delivery targets while maintaining confidentiality.
5. 5. Strong personal values and commitment to working within the ethos of a Catholic organisation.