Sustainable Tenancies Specialist

Sustainable Tenancies Specialist; Sydney; Presencial; AUD 75.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work arrangements

Salary packaging

Descripción de la vacante

Link Wentworth is seeking a Full-time Community Services/Case Manager to drive a whole-of-service system approach for tenant outcomes. Based in West Ryde with local travel across Greater Sydney, you will assess tenants’ needs, develop case plans, and refer to services to sustain tenancies and improve health and wellbeing.

A valid NSW driver’s license and police check are required. You will work with tenants from CALD backgrounds, coordinate interventions for hoarding, mental health, and

Formación

• Three or more years' experience in social housing, community services, or case management.
• Ability to assess tenant needs, develop case plans, and refer to services.
• Strong cultural competence and ability to work with CALD communities.

Responsabilidades

• Identify and respond to risks affecting tenant safety and tenancy sustainability.
• Collaborate with tenants and support services to develop risk management strategies.
• Coordinate sensitive assessments for hoarding, substance use, and mental health concerns.
• Develop and implement person-centred case plans and liaise with service providers.
• Engage with tenants from diverse backgrounds using interpreters where required.
• Document actions and maintain compliance with organisational policies.

Conocimientos

Case management

Tenant support

Cultural competence

Stakeholder liaison

Risk assessment

Educación

Tertiary or vocational qualification in community services or social work

Descripción del empleo

About the Role

• Full time (35 hour work week)
• Ongoing Opportunity
• Based in West Ryde with some local travel required during work hours in the Greater Sydney area

The purpose of this role is to drive a whole of service system approach to deliver person centred outcomes in the areas that Link Wentworth operate. Using a case management framework, you will assess tenants’ support needs, strengths, and support networks to determine their goals, develop case plans, and refer to services to sustain tenancies and increase tenant health and wellbeing.

Key areas of responsibility include:

• Identifying, assessing, and responding to risks that may impact tenant safety, wellbeing, or the sustainability of their tenancy, including risks to the organisation. This includes escalating concerns appropriately, developing risk management strategies in collaboration with tenants and support services, and ensuring timely documentation in line with organisational policies.
• Working respectfully and effectively with tenants from culturally and linguistically diverse (CALD) backgrounds, ensuring services are delivered in a culturally safe, inclusive, and accessible manner, including the use of interpreters where required.
• Supporting tenants experiencing hoarding and squalor by undertaking sensitive assessments, coordinating appropriate interventions, and working collaboratively with specialist hoarding services to mitigate risks and promote safe living environments.
• Working with tenants who present with substance use challenges by applying a trauma-informed, harm‑minimisation approach and linking tenants to appropriate AOD (alcohol and other drugs) services to stabilise and sustain their tenancy.
• Supporting tenants with mental health complexities, including recognising indicators of mental health distress, engaging relevant mental health providers, and ensuring appropriate escalation pathways are followed to maintain tenant and community safety.
• Conducting psychosocial assessments of tenants’ needs to develop responses to address tenancy issues and underlying issues that may affect their tenancy.

Who we are looking for:

The ideal candidate will:

• Have a tertiary or vocational qualification in community services, case management, social work, or similar discipline, or equivalent relevant social services experience
• Demonstrated experience or understanding of the social housing sector and the customers who seek or live in social housing
• Experience in the development and implementation of case plans and working with highly vulnerable people with complex needs and challenging circumstances
• Demonstrated ability to maintain cultural competence in delivering services
• Good negotiation and conflict resolution skills, with the ability to liaise with a number of stakeholders including tenants from diverse backgrounds
• Ability to develop and maintain effective partnerships with support agencies and community services
• Empathy and compassion for others who face disadvantage

You will also need:

• A valid National Police Check (less than six (6) months old) to the satisfaction of Link Wentworth, to be renewed every five (5) years or more frequently as reasonably required by Link Wentworth
• Willingness to comply with vaccination requirements imposed by Link Wentworth, including COVID-19 and other vaccinations, as determined by the organisation in accordance with current Government health advice, mandates, or directions
• Willingness to travel between Link Wentworth offices in metropolitan Sydney
• A compliant NDIS Worker Screening Check to the satisfaction of Link Wentworth
• You may be required to work from a Link Wentworth office up to five (5) days per week. Specific office attendance requirements will be determined by your manager in line with business needs and the requirements of your role. Please note: during your probationary period, office attendance expectations may differ.
• Access to a registered and roadworthy vehicle
• A current driver’s licence valid in the state of NSW

Contact

To request a copy of the full position description or to make any other enquiries, please contact Mitchell Green (Recruitment Specialist [e-mail] phone[phone]

Who are we and why should you join us?

Link Wentworth is an ambitious and growing housing and homelessness service, based in Greater Sydney.

With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever in our communities.

Link Wentworth offers staff:

• A strong culture of collaborative teamwork, individual empowerment, and customer-centred service delivery
• Strong focus on internal staff career development and opportunities
• Options for flexible work arrangements
• A competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packaging
• Meaningful and fulfilling employment, improving the lives of others every single day

+ much, much more!!!