Case Worker, Operation Courage

Housing Plus; Orange City Council; On-site; AUD 83,000 - 102,000; Full time

Benefits offered by this job

Ongoing learning and development

Health and wellbeing program

Employee reward and recognition

Salary packaging options

Job summary

Plus Community, part of Housing Plus, is seeking a full-time Case Worker, Operation Courage in Orange, NSW. This maternity relief contract runs five days per week until 31 December 2027 and focuses on case management for women and children affected by domestic and family violence to sustain or establish safe tenancies.

You will develop support plans, coordinate services and maintain confidential records while building strong partnerships with key providers.

Qualifications

• Experience in case management or community services, preferably in the domestic and family violence sector.
• Trauma-informed, client-centred support for individuals in crisis or distress.
• Experience assessing client needs, developing support plans and coordinating services.
• Excellent communication and interpersonal skills with ability to build relationships.
• Strong organisational, time management and record-keeping skills.
• Commitment to professional boundaries, confidentiality and ethical practice.
• Current NSW Driver Licence.
• Working with Children Check (or ability to obtain).
• National Criminal History Check (or ability to obtain).
• Legal right to live and work in Australia.

Responsibilities

• Deliver high-quality case management activities to enable women and children at risk of homelessness due to domestic and family violence.
• Establish and maintain partnerships with key stakeholders to ensure effective service referrals.
• Assist in sustaining tenancies or establishing new safe and affordable housing through wraparound supports.

Skills

Case management

Crisis support

Trauma-informed care

Communication

Organisational skills

Confidentiality

Driver Licence

Working with Children Check

National Criminal History Check

Right to work in Australia

Education

Community Services/Social Work qualification

Job description

Plus Community, a proud part of Housing Plus, has been providing community services to Regional NSW for nearly 20 years.

At Plus Community, we are dedicated to offering a comprehensive range of support services designed to meet the diverse needs of individuals and their families. Our services include Domestic and Family Violence Support, Employment Support, Homelessness Support, Post Release Support, and Housing Support through Housing Plus. Our holistic approach ensures that we not only provide housing but also the crucial support needed to foster independence and choice.

Join Plus Community, where your contributions help create a positive impact and drive meaningful change in the lives of those we serve. Be a part of our mission to provide safety, comfort, housing and support for our communities.

We are seeking a full-time Case Worker, Operation Courage to join our Operation Courage team based in Orange. This is a maximum-term maternity relief contract, working 5 days per week until 31 December 2027.

About the Role

This position is responsible for delivering high-quality case management activities to enable women and children who are at risk of homeless or are homeless due to Domestic and Family Violence. The program focuses on early intervention to sustain tenancies or establish new tenancies which are safe and affordable through wrapping identified supports to reduce barriers.

The Case Worker will establish and maintain collaborative partnerships and networks with key stakeholders to ensure effective service referral pathways to facilitate women’s ability to stay home safely after separation from domestic violence, and to raise awareness of alternative accommodation options for the excluded person.

About You

To be successful in this role, you will have:

• Demonstrated experience in case management or community services, preferably within the domestic and family violence sector.
• Proven ability to provide trauma-informed, client-centred support to individuals experiencing crisis, trauma or emotional distress.
• Experience assessing client needs, developing support plans and coordinating services to achieve positive outcomes.
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships.
• Strong organisational, time management and record-keeping skills.
• A commitment to professional boundaries, confidentiality and ethical practice.
• Current NSW Driver Licence.
• Working with Children Check (or ability to obtain).
• National Criminal History Check (or ability to obtain).
• Have the legal right to live and work in Australia.

This is a designated female position. Being a woman is a genuine occupational qualification for this role and the position has been formally exempted under Section 31 of the Anti-Discrimination Act 1977 (NSW).

• Experience working in domestic and family violence services.
• Knowledge of the NSW DFV service system and referral pathways.
• Experience supporting clients experiencing homelessness or housing insecurity.
• Relevant qualification in Community Services, Social Work, Welfare or a related discipline.

What We Offer

In return, we can offer you the opportunity to make a meaningful contribution to both our organisation and the local community through supporting women and children impacted by domestic and family violence. You'll be joining a supportive team committed to making a difference, while benefiting from:

• ongoing learning and development opportunities
• a health and wellbeing program
• employee reward and recognition initiatives
• access to generous salary packaging benefits

This is a full-time position (38 hours per week, Monday to Friday) on a maximum-term contract until 31 December 2027.

The Case Worker position is classified at SCHADS Award Level 4.1, currently equivalent to $92,279 per annum plus superannuation (full-time equivalent). Salary progression will occur in line with SCHADS Award pay points. As Housing Plus is a Not-for-Profit organisation, employees can also access excellent salary packaging options to maximise take-home pay.

Applicants identifying as Aboriginal and Torres Strait Islander are strongly encouraged to apply.