Specialist Hire Controller

Kennards Hire; Brisbane; On-site; AUD 75,000 - 83,000; Full time

Job summary

Kennards Hire is seeking a Specialist Hire Controller to join our Brisbane branch. You will report to the Specialist Manager and work within the Distribution Centre team, providing expert advice on specialist equipment and delivering outstanding service to customers, in-branch or over the phone.

You will build strong product knowledge, manage hire schedules, contracts and branch administration, and contribute to a high standard of customer satisfaction while supporting the branch team with

Qualifications

• Previous experience in a customer service role, and a genuine interest in helping others.
• Strong experience in sales administration.
• Adaptable to changing priorities and able to work both in a team and independently to meet deadlines.
• Time management and planning abilities to adjust to priority changes.
• Interest in mechanics and construction equipment; eager to learn.
• Passion for delivering top-notch customer service.
• Strong communication and problem-solving skills.
• Hands-on attitude and willingness to support the team.
• Good understanding of safety and operational procedures.

Responsibilities

• Provide exceptional customer service, living up to our 'Every Customer a Raving Fan' value.
• Assist customers over the phone using script or in person at front desk.
• Create, update, and finalise hire schedules.
• Coordinate customer hire contracts and branch administration.
• Recommend complementary equipment or products to meet needs.
• Maintain strong product knowledge for tailored solutions.
• Process payments for hire schedules, including cycle billing and completion.
• Support the branch team by unloading, loading, delivering, servicing, and cleaning equipment.
• Open and close the branch and maintain showroom, yard and storage areas.

Skills

Customer service

Sales administration

Time management

Communication

Problem solving

Teamwork

Job description

• We're the largest family-owned equipment hire company in Australia and New Zealand.
• We'll back you all the way with the tools and resources you need to succeed.
• You'll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise. $83,462 inc super + Profit Share + Weekend Allowance ($74,520 base salary + Super)

With Kennards Hire You Can

As a company that has been around since 1948, we know what matters most: family and it's at the heart of everything we do. We're the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We're committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we're all focused on delivering what we say we will do – make our customers’ jobs easy.

About the role

As a Specialist Hire Controller, you'll report to the Specialist Manager and work within our wider Distribution Centre (DC) team. Several specialist businesses operate within the DC, benefiting from shared logistics, repair, and maintenance functions. This role focuses on delivering customer-centric solutions by showcasing expertise in our specialist equipment and meeting customer expectations.

At Kennards Hire, we provide the training and development you need to thrive in your role. You'll represent our brand to customers, offering expert advice and outstanding service, either in-branch or over the phone. With your intimate knowledge of our equipment, you'll help customers find the best solutions for their needs.

This role requires you to

• Provide exceptional customer service, living up to our "Every Customer a Raving Fan" value.
• Assist customers over the phone using our reservation prompt script or in person at the front desk.
• Create, update, and finalise hire schedules.
• Coordinate customer hire contracts and branch administration.
• Recommend complementary equipment or products to meet customer needs.
• Maintain strong product knowledge to provide tailored solutions.
• Process payments for hire schedules, including creation, cycle billing, and completion.
• Support the branch team by unloading, loading, delivering, servicing, and cleaning equipment.
• Open and close the branch and clean and maintain the branch showroom, yard, and storage areas as required.

About you

• Previous experience in a customer service role, and a genuine interest in helping others.
• Strong experience in sales administration.
• A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes.
• Time management skills including the ability to plan ahead and reschedule in accordance with changes in priorities.
• An interest in mechanics and construction equipment and a desire to learn.
• A passion for delivering top-notch customer service.
• Strong communication and problem-solving skills.
• A hands-on attitude and willingness to support the team.
• A good understanding of safety and operational procedures.

Join our team

You can always tell someone who works at Kennards Hire. They're well-rounded, fair-dinkum and damn good at what they do. Once you walk through our door, we'll back you all the way with the tools and resources you'll need to succeed. You'll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.

There's also a great range of employee benefits and rewards on offer including:

• All the training and development you need to build a successful career with us
• Pathways to pursue your career, nationally and internationally
• Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
• Opportunity for profit share
• Great employee discount rates on our hire gear
• Our annual awards night, team BBQs and many other fun social events.

As part of the recruitment process, you will be required to complete background checks which may include a police and medical check.

So, whether you're starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.