Hire Controller

Kennards Hire; Toowoomba Regional; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Profit share

Training and development

Employee discounts

Awards and team events

Career pathways

Job summary

Kennards Hire is seeking a customer-focused Hire Controller in Toowoomba. You will deliver excellent service, coordinate hire contracts, and advise customers on the best equipment for their needs. You’ll also support branch operations, process payments, and help keep the showroom and yard tidy.

Join a proud, family-owned Aussie company with training, profit sharing, and a strong benefits program designed to help you grow within the business.

Qualifications

• Background in customer service across varied settings (e.g., hospitality, retail, trades).
• Willingness to work weekends on a rotating roster and adapt to changing priorities.
• Ability to plan ahead, reschedule tasks, and work both in a team and autonomously.

Responsibilities

• Provide exceptional customer service in person, over the phone or at the branch counter.
• Coordinate hire contracts and branch administration to ensure accurate bookings.
• Offer expert advice on equipment selections and related products for customer needs.
• Support branch operations by loading/unloading, servicing and cleaning gear.
• Process payments and manage hire schedules from start to finish.
• Open and close the branch as required and maintain showroom and yard areas.

Skills

Customer service

Time management

Teamwork

Adaptability

Job description

• Proudly Australian, family-owned business with a big heart and strong values
  
• Be the go-to person customers rely on for great service and quick solutions
• Master our hire systems and processes with full support and training
• $83,462.40 salary package ($74,520 base salary + Super) + Profit Share bonus + Weekend Allowance

With Kennards Hire You Can

As a company that’s been around since 1948, we knowwhat matters most: family and it’s at the heart of everything we do. We’re thelargest family-owned equipment hire company in Australia and New Zealand, withmorethan 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the besthire company in the world. We’re committed to growing sustainably andinnovating in ways that benefit our people, our customers and our business. Andat the end of the day, we’re all focused on delivering what we say we will do –make our customers’ jobs easy.

About the role

As the Kennards Hire representative to our customers, we support youwith the training and development you need to be successful in your role. The Hire Controller willlove dealing directly with our customers. They are responsible for providing outstanding customer service on the phone or in branch, coordinating hire contracts, and providing expert advice to our customers through their intimate knowledge of our range of equipment we hire.

This role requires you to;

• Provide exceptional customer service at all times in accordance with our ‘Every Customer a Raving Fan” value.
• Assist customers over the phone using the reservation prompt script at the front desk.
• Create, update and finalise hire schedules
• Co-ordinating customer hire contracts and branch administration
• Make recommendations about complementary equipment or products that will support the customer’s needs
• Support the Branch team by unloading, loading, and delivering equipment, servicing and cleaning equipment,
• Maintain a good knowledge of our range of gear to help find the best solutions for our customers.
• Process payments in accordance with the creation, cycle billing and completion of hire schedules
• Opening and closing the branch as required
• Clean and maintain the branch showroom, yard and storage spaces

About you

• Successful applicants have come from various backgrounds such as; Customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance.
• Previous experience in a customer service role, and a genuine interest in helping others
• The availability to work weekends on a rotating roster
• A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes
• Time management skills including the ability to plan ahead and reschedule in accordance with changes in priorities
• An interest in mechanics and construction equipment and a desire to learn

Join our team

You can always tell someone who works at KennardsHire. They're well-rounded, fair-dinkum and damn good at what they do. Once youwalk through our door, we’ll back you all the way with the tools and resourcesyou’ll need to succeed. You’ll be trusted as part of our family, supported tolead in many ways and have opportunities to develop and grow your expertise.There’s also a great range of employee benefits andrewards on offer including:

• All the training and development you need to build a successful career with us
• Pathways to pursue your career, nationally and internationally
• Additional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)
• Opportunity for profit share
• Great employee discount rates on our hire gear
• Our annual awards night, team BBQs and many other fun social events.
  

As part of the recruitment process, you will be required to complete background checks which may include a police and medical check.