Spa Therapist — Luxury Hotel Spa Experience

Intellect; Brisbane; On-site; AUD 50,000 - 68,000; Full time

Job summary

Marriott International's Heavenly Spa by Westin Brisbane is seeking a skilled Spa Therapist to deliver indulgent massages, facials, and body therapies in a five-treatment-room setting, including couple rooms, within The Westin Brisbane.

You will assess guest needs, tailor treatments, advise on skin and body care, and help grow spa revenue through thoughtful upselling while maintaining the highest standards of service and etiquette.

Qualifications

• Minimum of 1 year of experience in a spa, ideally within a luxury spa environment.
• Confident in upselling and promoting retail.

Responsibilities

• Provide professional services, including massage, body treatments and facials, tailored to guests' needs.
• Assess guest needs, inquire about contraindications, and evaluate skin condition to ensure the appropriateness of scheduled treatments.
• Promote and sell spa services and retail products with a balanced focus on service delivery and product sales (50/50 split).
• Prepare treatment rooms and workstations with necessary products, equipment, and supplies to ensure guest comfort and safety.
• Manage reservations and check-in guests for the spa, and maintain the schedule.

Skills

Massage therapy

Facial treatment

Retail upselling

Job description

What Spa Therapist Luxury Hotel Spa Experience...

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Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Spa Therapist to join our dedicated team at The Westin and Four Points by Sheraton Brisbane

Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you.

Role Overview

The Heavenly Spa by Westin offers a tranquil retreat in the heart of Brisbane City. Immerse yourself in serenity with our relaxation pods, indulge in rejuvenating facials, soothing massages, and revitalizing body treatments—all thoughtfully designed to calm the mind and refresh the spirit. Extend your experience by enjoying our resort-style pool, steam room, and the convenience of complimentary valet parking.

Join our team as a Spa Therapist at the Heavenly Spa by Westin. In this role, you'll provide guests with personalized sensory experiences, from indulgent massages and purifying facials to invigorating body therapies. With five treatment rooms, including two designed for couples, and a steam room, our spa is an oasis of calm within The Westin Brisbane.

Key responsibilities

• Provide professional services, including massage, body treatments and facials, tailored to guests' needs.
• Assess guest needs, inquire about contraindications, and evaluate skin condition to ensure the appropriateness of scheduled treatments.
• Offer personalized advice on proper skin and body care and recommend home care regimens to maintain results.
• Promote and sell spa services and retail products with a balanced focus on service delivery and product sales (50/50 split).
• Prepare treatment rooms and workstations with necessary products, equipment, and supplies to ensure guest comfort and safety.
• Escort guests to and from treatment areas, ensuring a seamless and relaxing experience.
• Maintain cleanliness and hygiene by cleaning, maintaining, and sterilizing tools and work areas.
• Monitor and adhere to the daily schedule, managing time effectively to stay on track with appointments.
• Handle inappropriate guest behavior professionally by stopping service and notifying the supervisor or manager.
• Perform reception duties, including checking in guests for the spa, managing reservations, and answering inquiries in line with department policies and 5-star etiquette.
• Maintain and update the schedule regularly, ensuring all service bookings are confirmed and properly documented.
• Confirm guest appointments by calling to verify details such as date, type, time, and preferences for scheduled services.
• Report accidents, injuries, and unsafe conditions to management promptly.
• Complete safety training and certifications as required and follow property-specific emergency procedures.

About you

• Minimum of 1 year of experience in a spa, ideally within a luxury spa environment.
• Confident in upselling and promoting retail