Spa Therapist

Accor; Douglas Shire; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Accor Academy

Worldwide opportunities

Job summary

Accor Port Douglas Sea Temple Resort & Spa in Port Douglas seeks a Spa Therapist to deliver calming, personalised treatments and exceptional guest service.

You will tailor therapies for each guest, manage bookings and payments, maintain pristine spa spaces, and provide confident home care recommendations while supporting retail targets. Weekend and late-shift flexibility is required to meet guest needs. Join a renowned resort with ALUCO dining, Vie Spa and global Accor benefits.

Qualifications

• Diploma or Cert IV in Beauty Therapy or Massage required.
• Impeccable grooming and presentation.
• Strong communication and time-management skills.
• Ability to remain composed and professional under pressure.
• Proactive attitude with weekend and late-shift availability.

Responsibilities

• Deliver pampering experiences: relaxation sessions, massages, facials, body therapies, pedicures, spa packages.
• Develop understanding of spa products and treatments.
• Provide exceptional guest service with professional charm.
• Maintain immaculate spa spaces and stock of linen and supplies.
• Handle appointments, payments, and admin tasks efficiently.
• Offer personalised home care recommendations and achieve retail targets.

Skills

Grooming

Presentation

Communication

Time management

Under pressure

Customer service

Flexibility weekends/late shifts

Education

Diploma or Cert IV in Beauty Therapy or Massage

Job description

Pullman Port Douglas Sea Temple Resort & Spa, located in the picturesque town of Port Douglas, just an hour's drive north of Cairns, offers a range of accommodations including studios, two and three-bedroom apartments, and a three-bedroom beach front private villa. Our resort offers all-day dining at ALUCO Restaurant & Bar, a relaxing Pool Bar, and Vie Spa with customised facial treatments and relaxing massages leaving guests renewed and revitalised. With two meeting rooms accommodating up to 200 guests and three additional wedding locations at the resort, we cater to both leisure and corporate travellers alike. During your down time, explore all that the region has to offer, from the Great Barrier Reef to the Daintree Rainforest.

Purpose

As a Spa Therapist, your primary focus lies in curating a profoundly calming and tranquil experience for our guests. Your commitment to exceptional customer service, combined with your expertise as a Spa Therapist, ensures all guests receive personalised care that is deeply oriented towards their relaxation and well-being.

Primary Responsibilities

• Deliver a variety of pampering experiences, from soothing relaxation sessions and comforting pregnancy massages to rejuvenating hot stone treatments, refreshing facials, invigorating body therapies, indulgent pedicures, and exciting spa packages
• Develop a strong understanding of the spa's products and the wide range of treatments and services we offer
• Provide exceptional customer service to our valued guests, all while maintaining a professional charm
• Maintain the spa's inner and outer sanctuaries in impeccable, spic-and-span, and oh-so-inviting conditions, including keeping our stock of linen and supplies plentiful, ensuring we are always prepared
• Seamlessly handle appointments, payments, and those essential administrative tasks, making it all look like a breeze
• Exude confidence as you dazzle our guests with personalised home care recommendations and effortlessly meet those retail targets

Skills & Experience

• Hold a Diploma or Cert IV in Beauty Therapy or Massage, showcasing dedication to professional qualifications
• Exemplify impeccable grooming, presentation and have a thoughtful communication style
• Possess expert time management skills, with the ability to customise treatments for each guest's unique needs
• Maintain composure and agility under pressure
• Bring a proactive, positive attitude, complemented by Hotel / Resort Spa experience, and be available for weekend and late-shift flexibility to meet guest needs

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours.