Spa Therapist

Crystalbrook Collection; Adelaide; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook

AU$99 room rates for staff

Enhanced parental leave

Sustainable luxury practices

Internal mobility program

Online learning & career development

Team engagement events

Job summary

Crystalbrook Sam is preparing to open its doors in Adelaide and seeks Spa Therapists to deliver personalised massage, body and beauty treatments. You will consult guests, craft tailored experiences, and maintain pristine spa standards from arrival to departure.

Ideal candidates will hold a Diploma in massage or beauty therapy, have prior luxury spa experience, and demonstrate warmth, professionalism and attention to detail. Australian working rights are required.

Qualifications

• Diploma in massage, beauty therapy or related discipline.
• Previous experience in a spa, luxury hotel, resort or premium beauty environment.
• Excellent communication and consultation skills.
• Current Australian working rights.”

Responsibilities

• Deliver massage, body and beauty treatments tailored to each guest.
• Conduct guest consultations and recommend treatments and products.
• Create a calm, welcoming spa experience from arrival to departure.
• Maintain exceptional treatment room hygiene and presentation.
• Build rapport with guests while respecting privacy.
• Recommend spa products and future treatments.
• Support bookings and guest enquiries for smooth spa operations.
• Collaborate with fellow therapists and hotel team.
• Help establish service standards and guest experiences for Eleme Spa.

Skills

Strong communication

Interpersonal warmth

Attention to detail

Guest-focused service

Flexibility with roster

Education

Diploma in massage or beauty therapy

Job description

Crystalbrook Sam is preparing to open its doors in Adelaide, and we are looking for talented Spa Therapists to join us as we create an experience centred around thoughtful luxury, genuine connection and memorable moments.

This is an opportunity to be part of something from the beginning. You will join a new team, help establish the rhythm and personality of our spa experience and deliver treatments that allow our guests to genuinely switch off, reset and leave feeling renewed.

We are looking for therapists who combine technical expertise with warmth, intuition and an exceptional eye for detail.

The opportunity

As a Spa Therapist, you will create highly personalised experiences for our guests through a range of professional treatments and wellbeing services.

You Will

• Deliver exceptional massage, body and beauty treatments tailored to each guest
• Conduct thoughtful guest consultations and recommend treatments and products based on individual needs
• Create a calm, welcoming and beautifully considered experience from arrival through to departure
• Maintain exceptional treatment room presentation, hygiene and spa standards
• Build genuine rapport with guests while respecting their individual preferences and privacy
• Confidently recommend appropriate spa products and future treatments
• Support bookings, guest enquiries and the smooth day-to-day operation of the spa
• Work collaboratively with your fellow therapists and the wider hotel team
• Help establish the culture, service standards and guest experience of a brand-new Eleme Spa within Crystalbrook Sam

What Will Make You Shine

You are naturally warm, polished and attentive, with the ability to understand what a guest needs without overcomplicating the experience.

You Will Ideally Bring

• A Diploma in massage, beauty therapy or a related discipline
• Previous experience within a spa, luxury hotel, resort or premium beauty environment
• Confidence delivering a range of massage and body treatments
• Excellent communication and consultation skills
• Strong attention to detail and pride in presentation
• A genuine interest in wellbeing, beauty and creating meaningful guest experiences
• Flexibility to work across a rotating roster, including weekends and public holidays
• Current Australian working rights

Experience within a luxury environment is welcomed, but equally important is your ability to connect with people, work collaboratively and bring genuine care to every treatment.

Why Crystalbrook Collection?

At Crystalbrook Collection, luxury is not simply about beautiful spaces. It is about how people feel within them.

We are proudly Customer Obsessed, Collaborative and Courageous, bringing personality, individuality and responsible luxury into the experiences we create.

Joining Crystalbrook Sam during our opening means becoming part of the story from day one. You will have the opportunity to build relationships, shape standards and grow alongside a completely new hotel team.

Expect a workplace where individuality is welcomed, ideas are encouraged and exceptional guest experiences are created together. Our benefits include:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental leave and lifestyle benefits
• A commitment to a green future through sustainable luxury practices
• Access to our internal mobility program and team reward schemes
• Online learning and training platforms and tailored career development pathways
• A culture of collaboration, diversity and elevated experiences
• Limitless career opportunities in a fast-growing, dynamic environment
• Regular service recognition and team engagement events

Ready to create something special?

If you are passionate about wellbeing, love creating moments of calm and connection and want to be part of an exciting new luxury hotel and Eleme Spa opening in Adelaide, we would love to hear from you.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.

We’re proud to foster a workplace that supports equality, inclusion and accessibility. We welcome applications from all genders, ages, backgrounds, cultures and religions.