Spa Manager

Mondrian Seoul Itaewon; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Mondrian Gold Coast is seeking an exceptional Spa Manager to lead the CIEL Spa team and deliver personalised guest experiences in a luxury wellness setting on the Gold Coast.

You will oversee operations, rostering, recruitment and training, coach a high-performing team, manage guest journeys and collaborate with Marketing to drive revenue for CIEL Spa.

Qualifications

• Minimum 5 years’ experience as a qualified spa therapist with expertise across spa treatments and advanced skin treatments.
• EMFACE and EXION experience is highly desirable.
• Proven success as a Spa Manager or similar leadership role in luxury settings.
• Strong leadership and team management skills with ability to coach, develop and inspire teams.
• Exceptional communication and interpersonal skills for guest connections and needs.
• Passion for spa, wellness and hospitality with focus on personalised guest experiences.
• Proficiency in spa management software; Book4Time preferred.
• Excellent organisational skills and ability to manage competing priorities.
• Commercial mindset with understanding of spa performance, promotions, stock and finances.
• Awareness of current luxury spa trends and guest expectations.
• Flexibility to work evenings, weekends and public holidays.
• Current First Aid Certificate or ability to obtain one.
• Current Infection Control certification or willingness to obtain prior to commencement.
• Full Australian Working Rights.

Responsibilities

• Oversee day-to-day spa operations including rostering, recruitment and training.
• Lead, coach and inspire the CIEL Spa team to deliver personalised guest experiences.
• Create guest journeys reflecting CIEL's elevated standards and philosophy.
• Lead reception, welcomes, consultations and treatment presentations.
• Develop rosters, reports and staff performance reviews with insights for leadership.
• Maintain inventory, purchasing and supplier relationships.
• Deliver selected massage, facial and body treatments when required.
• Maintain an impeccable spa environment and luxury touchpoints.
• Collaborate with Marketing to develop spa promotions and partnerships.
• Review monthly P&L statements and departmental charges with leadership.

Skills

Spa leadership

Guest relations

Staff coaching

Communication

Industry knowledge

Education

Diploma of Beauty Therapy

Tools

Book4Time

Job description

Company Description

CIEL Spa is a unique and dynamic bio-wellness retreat where innovative architecture, advanced technology, performance-based therapies and restorative wellness converge to transcend skin, mind and body.

Blending science with holistic healing, CIEL delivers extraordinary results through a curated collection of touchless and restorative treatments designed to harmonise the body’s energy, enhance vitality, improve quality of rest and support regeneration at a cellular level.

We are seeking an exceptional Spa Manager to lead the CIEL Spa team at Mondrian Gold Coast. This is an opportunity to be at the forefront of a new generation of luxury wellness, creating memorable and highly personalised experiences for our guests while leading a passionate and talented team.

Job Description

• Oversee the day-to-day operations of CIEL Spa, including rostering, recruitment, training and team performance.
• Lead, supervise, coach and inspire the CIEL Spa team to deliver outstanding, personalised guest experiences. Develop and implement ongoing training programs and resources to build team capability, enhance product and treatment knowledge, and maintain consistently high standards of service excellence.
• Create exceptional guest journeys that reflect the elevated standards and unique philosophy of the CIEL brand.
• Lead reception operations, guest welcomes, treatment presentations and consultations, ensuring every interaction is warm, knowledgeable and highly personalised.
• Develop rosters, operational reports and staff performance reviews, providing clear insights and recommendations to leadership.
• Maintain appropriate stock levels and oversee purchasing, inventory management and supplier relationships.
• Deliver selected massage, facial and body treatments to guests, including high-profile and VIP clientele, when required.
• Maintain an impeccable spa environment, ensuring every space, treatment room and guest touchpoint reflects the sophistication and luxury of CIEL.
• Collaborate with the Marketing team to develop compelling spa promotions and content, while liaising with suppliers to coordinate promotional partnerships, campaign activity and supporting initiatives that drive awareness, engagement and revenue for CIEL Spa.
• Review monthly P&L statements and departmental charges, identifying trends, variances and areas of concern, and provide timely reporting and recommendations to the Director of Spa & Wellness.
• Support the achievement of departmental revenue, service and operational objectives.
• Stay at the forefront of emerging wellness, beauty and spa trends, identifying opportunities to enhance the guest experience and evolve the CIEL offering.

Qualifications

We are looking for a passionate and polished wellness professional who understands that true luxury is found in the detail.

• Minimum 5 years’ experience as a qualified spa therapist, with demonstrated expertise across spa treatments and advanced skin treatments (Diploma of Beauty Therapy or a relevant equivalent qualification),
• Previous experience with EMFACE and EXION is highly desirable.
• Proven success as a Spa Manager or similar leadership role within a luxury hotel, resort, spa or wellness environment is advantageous.
• Strong leadership and team management skills, with a proven ability to coach, develop, motivate and inspire high-performing teams.
• Exceptional communication and interpersonal skills, with the ability to build genuine connections with guests, understand their individual needs and anticipate expectations.
• Genuine passion for spa, wellness and hospitality, with a commitment to delivering exceptional and highly personalised guest experiences.
• Proficiency in spa management software; Book4Time experience is preferred.
• Exceptional organisational skills and attention to detail, with the ability to confidently manage competing operational priorities.
• A commercial mindset with an understanding of spa performance, promotions, stock management and departmental financials.
• Sound understanding of current and emerging trends across the luxury spa, beauty and wellness industry.
• Flexibility to work evenings, weekends and public holidays as required.
• Current First Aid Certificate, or the ability to obtain one.
• Current Infection Control certification, or willingness to obtain prior to commencement.
• Full Australian Working Rights.

Additional Information

Join Mondrian Gold Coast and become part of a team shaping an extraordinary new destination for luxury hospitality, wellness and lifestyle on the Gold Coast.

At CIEL, we are not simply delivering spa treatments, we are creating deeply personalised experiences designed to leave our guests feeling restored, renewed and transformed.

If you are an accomplished spa professional with a passion for luxury, wellness, innovation and exceptional people leadership, we would love to hear from you.