Spa Manager

Mondrian; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Staff discounts

Job summary

Mondrian Gold Coast is seeking an exceptional Spa Manager to lead the CIEL Spa team, overseeing operations, rostering, recruitment and training to deliver personalised guest experiences.

You will supervise reception, manage inventory, develop training, and collaborate with Marketing on spa promotions while guiding staff performance and ensuring the luxury standards of the Mondrian brand.

Qualifications

• Minimum 5 years’ experience as a qualified spa therapist.
• Diploma of Beauty Therapy or equivalent qualification.
• Experience with EMFACE and EXION is highly desirable.
• Leadership experience in luxury hotel, resort or spa environment.

Responsibilities

• Oversee day-to-day spa operations, rostering, recruitment and training.
• Lead and inspire the spa team to deliver personalised guest experiences.
• Manage reception, guest welcomes and consultations.
• Develop spa promotions and coordinate partnerships with suppliers.
• Review monthly P&L and report to senior leadership.

Skills

Spa leadership

Guest experience

Team coaching

Communication

Education

Diploma of Beauty Therapy

Tools

Book4Time

EMFACE

EXION

Job description

CIEL Spa is a unique and dynamic bio-wellness retreat where innovative architecture, advanced technology, performance-based therapies and restorative wellness converge to transcend skin, mind and body.

Blending science with holistic healing, CIEL delivers extraordinary results through a curated collection of touchless and restorative treatments designed to harmonise the body’s energy, enhance vitality, improve quality of rest and support regeneration at a cellular level.

We are seeking an exceptional Spa Manager to lead the CIEL Spa team at Mondrian Gold Coast. This is an opportunity to be at the forefront of a new generation of luxury wellness, creating memorable and highly personalised experiences for our guests while leading a passionate and talented team.

The Role

• Oversee the day-to-day operations of CIEL Spa, including rostering, recruitment, training and team performance.


• Lead, supervise, coach and inspire the CIEL Spa team to deliver outstanding, personalised guest experiences. Develop and implement ongoing training programs and resources to build team capability, enhance product and treatment knowledge, and maintain consistently high standards of service excellence.


• Create exceptional guest journeys that reflect the elevated standards and unique philosophy of the CIEL brand.


• Lead reception operations, guest welcomes, treatment presentations and consultations, ensuring every interaction is warm, knowledgeable and highly personalised.


• Develop rosters, operational reports and staff performance reviews, providing clear insights and recommendations to leadership.


• Maintain appropriate stock levels and oversee purchasing, inventory management and supplier relationships.


• Deliver selected massage, facial and body treatments to guests, including high-profile and VIP clientele, when required.


• Maintain an impeccable spa environment, ensuring every space, treatment room and guest touchpoint reflects the sophistication and luxury of CIEL.


• Collaborate with the Marketing team to develop compelling spa promotions and content, while liaising with suppliers to coordinate promotional partnerships, campaign activity and supporting initiatives that drive awareness, engagement and revenue for CIEL Spa.


• Review monthly P&L statements and departmental charges, identifying trends, variances and areas of concern, and provide timely reporting and recommendations to the Director of Spa & Wellness.


• Support the achievement of departmental revenue, service and operational objectives.


• Stay at the forefront of emerging wellness, beauty and spa trends, identifying opportunities to enhance the guest experience and evolve the CIEL offering.

About You — Experience & Skills

We are looking for a passionate and polished wellness professional who understands that true luxury is found in the detail.

• Minimum 5 years’ experience as a qualified spa therapist, with demonstrated expertise across spa treatments and advanced skin treatments (Diploma of Beauty Therapy or a relevant equivalent qualification),


• Previous experience with EMFACE and EXION is highly desirable.


• Proven success as a Spa Manager or similar leadership role within a luxury hotel, resort, spa or wellness environment is advantageous.

• Strong leadership and team management skills, with a proven ability to coach, develop, motivate and inspire high-performing teams.


• Exceptional communication and interpersonal skills, with the ability to build genuine connections with guests, understand their individual needs and anticipate expectations.


• Genuine passion for spa, wellness and hospitality, with a commitment to delivering exceptional and highly personalised guest experiences.

• Proficiency in spa management software; Book4Time experience is preferred.


• A commercial mindset with an understanding of spa performance, promotions, stock management and departmental financials.


• Sound understanding of current and emerging trends across the luxury spa, beauty and wellness industry.


• Flexibility to work evenings, weekends and public holidays as required.


• Current First Aid Certificate, or the ability to obtain one.


• Current Infection Control certification, or willingness to obtain prior to commencement.

Why Mondrian Gold Coast?

Be part of a team shaping an extraordinary new destination for luxury hospitality, wellness and lifestyle on the Gold Coast.

Worldwide Hotel and Food & Beverage discounts for staff.