Solutions Engineer

ThreatLocker; City of Brisbane; On-site; AUD 110,000 - 170,000; Full time

Job summary

ThreatLocker is seeking a Solutions Engineer to act as the technical SME during the product lifecycle. You will support sales calls, lead product demonstrations, and provide post-sales technical assistance through audits and reviews.

You will craft detailed solution specifications and work with engineering to ensure feasible implementations. Ideal candidates have strong IT solutions experience, cybersecurity familiarity, and solid business-analysis skills, with excellent communication.

Qualifications

• Five+ years of professional experience in IT solutions.
• Experience in cybersecurity preferred.
• Understanding of security best practices in systems.
• Advanced business analysis techniques and processes.
• Understanding of the sales cycle.
• Excellent verbal and written communication.

Responsibilities

• Support Sales in lead calls and product demonstrations.
• Provide post-sales technical support to clients through audits and reviews.
• Define proposed solutions with detailed specifications including time and scope.
• Create practical demonstrations of proposed solutions for the team.
• Identify gaps in current technologies and mitigate risks.
• Document requirements for customer experience updates and improvements.
• Collaborate with sales to monitor progress and implementation.
• Create and deploy training webinars and materials.
• Represent the company as a brand ambassador at conferences and events.

Skills

IT solutions

Cybersecurity

Security best practices

Business analysis

Sales cycle

Communication

Job description

ThreatLocker is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker platform with Application Allowlisting, Ringfencing, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker's Solutions Engineers are the technical subject matter experts in supporting clientele through ThreatLocker's product lifecycle.

Solutions Engineers are responsible for, but not limited to:

• Supporting Sales department in lead and product demonstration calls
• Managing post-sales cycle to providing technical support to client through audit reviews
• Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
• Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
• Document and monitor requirements needed to institute proposed updates in relation to customer experience
• Work alongside sales teams to successfully monitor progress and implementation of initiatives
• Account for possible project challenges or constraints and proactively seek to manage challenges
• Create and deploy product training webinars
• Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter

REQUIRED QUALIFICATIONS

• Minimum of five years of professional experience in IT solutions
• Experience within cybersecurity industry, preferred
• Understanding of best practices regarding system security measures
• Advanced understanding of business analysis techniques and processes
• Understanding of sales cycle
• Excellent verbal and written communication

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

• May require travel to visit company offices and/or property locations.
• While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.