Solutions Engineer

ThreatLocker; Australia; On-site; USD 45,410 - 71,359; Full time

Job summary

An established industry player is seeking a Solutions Engineer to enhance client engagement through technical expertise in cybersecurity. This role involves supporting the sales team, managing post-sales technical support, and creating product training webinars. The ideal candidate will have a strong background in IT solutions and cybersecurity, excellent communication skills, and a proactive approach to identifying and mitigating challenges. Join a forward-thinking company that values innovation and offers opportunities for professional growth in a dynamic work environment.

Qualifications

• 5+ years of professional experience in IT solutions.
• Preferred experience in the cybersecurity industry.

Responsibilities

• Support sales with product demonstrations and technical expertise.
• Manage post-sales support and document customer requirements.

Skills

IT Solutions Expertise

Cybersecurity Knowledge

Business Analysis Techniques

Communication Skills

Sales Cycle Understanding

Job description

ThreatLocker is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. The ThreatLocker platform with Application Allowlisting, Ringfencing, Storage Control, Elevation Control, Endpoint Network Control, Configuration Management, and Operational Alert solutions are leading the cybersecurity market toward a more secure approach of blocking the exploits of application vulnerabilities.

POSITION OVERVIEW

ThreatLocker’s Solutions Engineers are the technical subject matter experts in supporting clientele through ThreatLocker’s product lifecycle.

Solutions Engineers are responsible for, but not limited to:

1. Supporting Sales department in lead and product demonstration calls
2. Managing post-sales cycle to providing technical support to client through audit reviews
3. Serve as a technical expert in providing detailed specifications for proposed solutions including time and scope involved
4. Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team
5. Analyze current technologies used within the company to identify and mitigate potential gaps within processes and cycles
6. Document and monitor requirements needed to institute proposed updates in relation to customer experience
7. Work alongside sales teams to successfully monitor progress and implementation of initiatives
8. Account for possible project challenges or constraints and proactively seek to manage challenges
9. Create and deploy product training webinars
10. Attend conferences, trade shows, knowledge sessions as a brand ambassador and presenter

REQUIRED QUALIFICATIONS

1. Minimum of five years of professional experience in IT solutions
2. Experience within cybersecurity industry, preferred
3. Understanding of best practices regarding system security measures
4. Advanced understanding of business analysis techniques and processes
5. Understanding of sales cycle
6. Excellent verbal and written communication

WORKING CONDITIONS

The duties described below are representative of those encountered while performing the essential functions of this position. If necessary, reasonable accommodation may be requested and will be evaluated for its relationship to the essential functions that must be performed.

1. May require travel to visit company offices and/or property locations.
2. While performing duties of this job, would occasionally require to stand, walk, sit, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects and tools.
3. Must occasionally lift and/or move up to 25 pounds.
4. Specific vision abilities required include close vision, distance vision, depth perceptions, and the ability to adjust focus.