Unified Communications Engineer

Sigma Healthcare Limited; Melbourne; Híbrido; AUD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary reviews

Flexible work from home

Paid parental leave

Employee discounts

Onsite canteen

Shuttle service

Descripción de la vacante

Sigma Healthcare Limited is seeking an Unified Communications Engineer to enhance voice, telephony and collaboration platforms across the organisation, including RingCentral, Genesys Cloud and Microsoft Teams. You will partner with internal teams, carriers and vendors to ensure reliable services and strong user experience.

You’ll work across RingCentral, Genesys, Microsoft Teams and Cisco UC, delivering incidents resolution, improvements, and lifecycle management while supporting AV and

Formación

• Proven experience with enterprise UC platforms and collaboration tools.
• Strong knowledge of voice, telephony and contact centre technologies.
• Experience supporting RingCentral, Genesys Cloud, Teams Phone System and related devices.

Responsabilidades

• Administer and optimise RingCentral cloud telephony including provisioning, routing and IVRs.
• Maintain Genesys Contact Centre for customer service and support communications.
• Manage Microsoft Teams Phone System including direct routing and calling plans.
• Provide lifecycle management for UC technologies and ensure high availability.
• Oversee AV technologies across offices and meeting spaces.
• Monitor UC/AV platforms and resolve incidents and capacity issues.
• Lead root-cause analysis for telephony and conferencing incidents.
• Collaborate with stakeholders and vendors to meet business requirements.
• Support projects like office fit-outs and site deployments with UC/AV focus.

Conocimientos

RingCentral

Genesys Cloud

Microsoft Teams

Microsoft 365

Teams Rooms

SIP Telephony

AV technologies

Educación

Tertiary IT qualification

Descripción del empleo

The End User Technology Team is responsible for delivering, supporting, and continually improving the technology services that enable employees, distribution centres, retail operations, and support functions across Sigma Healthcare and Chemist Warehouse to work securely, efficiently, and productively. The team provides strategic leadership, governance, operational support, engineering expertise, and platform management across endpoint computing, collaboration services, workplace technology, mobility, identity, endpoint security, infrastructure integration, and digital employee experience.

About the role

Reporting to the Head of End User Technology, the Unified Communications Engineer will manage and enhance Sigma Healthcare’s voice, telephony, contact centre and collaboration platforms.

Working across RingCentral, Genesys, Microsoft Teams and Cisco Unified Communications, you’ll ensure reliable, high-quality communication services and an exceptional user experience. Partnering with internal teams, stakeholders, carriers and vendors, you’ll resolve incidents, support escalations and deliver continuous improvements across the UC environment.

Key responsibilities

• Administer and support the RingCentral cloud telephony platform, including user provisioning, call routing, IVRs, call queues, number management, and service optimisation.
• Manage and maintain the Genesys Contact Centre platform, ensuring reliable operation of customer service, pharmacy, and support centre communication services.
• Administer and support Microsoft Teams Phone System, including direct routing, calling plans, voice policies, call queues, auto attendants, and Teams-certified devices.
• Provide operational support and lifecycle management for Unified Communications (UC) technologies, ensuring high availability, performance, and user satisfaction.
• Manage and maintain Audio Visual (AV) technologies across corporate offices, meeting rooms, boardrooms, training facilities, and distribution centres.
• Monitor UC and AV platforms, proactively identifying and resolving incidents, service degradation, and capacity concerns.
• Lead troubleshooting and root cause analysis for telephony, contact centre, conferencing, and AV-related incidents and problems.
• Partner with business stakeholders, vendors, and managed service providers to ensure communication services meet operational and business requirements.
• Ensure security, compliance, and governance requirements are maintained across voice, collaboration, recording, and conferencing platforms.
• Support project delivery activities including office fit-outs, site relocations, new facility deployments, contact centre enhancements, and technology refresh programs.

Who are we looking for?

We’re looking for a technically skilled professional who can support and improve enterprise communication and collaboration services.

• A tertiary qualification in IT or a related discipline, or equivalent industry experience supported by relevant certifications.
• At least five years’ experience in enterprise IT, with a strong focus on voice, telephony and contact centre technologies.
• Hands-on experience with RingCentral, Genesys Cloud, Microsoft Teams and Teams Phone, Microsoft 365, Teams Rooms, SIP and telephony services.
• Experience supporting collaboration and meeting room technologies, including Yealink, Logitech, audio-visual, digital signage and presentation systems.

Why Join Us?

Grow your career with purpose – Access a wide range of learning and development programs, including our internally designed leadership courses (including our Women In Leadership program) to support your long-term growth. Be part of a purpose-driven organisation making a difference in healthcare, working with a collaborative and supportive team.

Be rewarded for your impact – Enjoy annual salary reviews linked to your performance, recognising the value you bring to the team.

Flexibility that works – Work from home one day per week, while staying connected with your team at our vibrant Preston Support Office four days a week. We’re committed to supporting our people through life’s important moments. Alongside our formal flexibility policies, we recognise that some circumstances, such as returning from parental leave or managing personal wellbeing may require additional consideration. In these situations, we work collaboratively on case‑by‑case arrangements to provide the support needed while balancing the requirements of the role and team.

Paid parental leave – We support growing families with six weeks of paid parental leave for primary carers and one week of paid parental leave for secondary carers.

Exclusive savings – Access generous team member discounts across a wide range of products with our partnership with Flare, including company-wide corporate offers on healthcare premiums with Bupa Healthcare, banking benefits with Comm Bank, novated leasing and a team member discount card entitling you to savings in our Chemist Warehouse Pharmacies

Support when you need it – Tap into confidential Employee Assistance Program (EAP) services for personal or professional support.

Take advantage of our subsidised and convenient onsite canteen for varied and affordable meals, coffee, confectionary and bakery items.

Easy commuting – Enjoy our complimentary shuttle bus connecting nearby train stations to the Preston Support Office, making public transport travel simple and stress‑free.

About Us

Sigma Healthcare is powering pharmacy! We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty! We are powered by our dedicated people and our leading Australian full line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.

Sigma Healthcare is an equal opportunity employer and is committed to fostering a diverse, inclusive, and respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and experiences and encourage you to apply, even if you don't meet every requirement listed.