Solar Administration Officer

Solahart; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Solahart Eastern Ranges Bayswater, VIC, is seeking a proactive Solar Administration Officer to support our sales, installation and service teams. You’ll be the first point of contact for customers and help coordinate jobs from enquiry to completion, preparing documentation and keeping projects moving smoothly.

In this busy, customer‑focused role you’ll use CRM and job management systems, manage competing priorities, and contribute to a reliable, high‑quality service across Melbourne’s eastern

Qualifications

• Experience in administration or customer service.
• Strong attention to detail and organisational skills.
• Clear communication and a customer-first mindset.
• Ability to manage competing priorities and meet deadlines.
• Confidence using digital tools and learning new systems.
• A proactive, solutions-focused approach to daily tasks.

Responsibilities

• Handle customer enquiries by phone and email with a friendly, professional approach.
• Prepare documents, compliance forms, and installation packs.
• Schedule site inspections, installations, and service appointments.
• Liaise with installers, suppliers, and internal team members.
• Process rebates, grid-connection applications, and other regulatory paperwork.
• Maintain accurate records in our CRM and job management systems.
• Provide general administrative support across the dealership.

Skills

Administration experience

Customer service

Attention to detail

Communication

Prioritisation

Digital literacy

Tools

CRM software

Job description

Solahart Eastern Ranges – Bayswater, VIC
Full-time | Join a trusted Solahart dealer in Bayswater

Solar Administration Officer

About Solahart Eastern Ranges

Solahart has been a leader in solar hot water and solar energy solutions for more than 70 years, and Solahart Eastern Ranges proudly delivers that legacy across Melbourne’s eastern suburbs. From our Bayswater location, we support homeowners with solar hot water, PV systems, and battery storage, backed by a reputation for quality, reliability, and genuine customer care.

The opportunity

We’re looking for a capable and organised Solar Administration Officer to support our sales, installation, and service teams. You’ll be a first point of contact for customers and play a key role in coordinating jobs, preparing documentation, and keeping projects moving smoothly from enquiry to completion.

This role suits someone who enjoys variety, communicates confidently, and thrives in a busy, customer‑focused environment.

What you’ll do

• Handle customer enquiries by phone and email with a friendly, professional approach

• Prepare documents, compliance forms, and installation packs

• Schedule site inspections, installations, and service appointments

• Liaise with installers, suppliers, and internal team members

• Process rebates, grid‑connection applications, and other regulatory paperwork

• Maintain accurate records in our CRM and job management systems

• Provide general administrative support across the dealership

What you’ll bring

• Experience in administration or customer service (solar or trades industry experience is an advantage)

• Strong attention to detail and excellent organisational skills

• Clear communication and a customer‑first mindset

• Ability to manage competing priorities and meet deadlines

• Confidence using digital tools and learning new systems

• A proactive, solutions‑focused approach to daily tasks

Why join Solahart Eastern Ranges

• Work with a respected national brand through a supportive local dealership

• Stable, long‑term role in a growing renewable energy sector

• Friendly team environment with hands‑on training

• Bayswater location with Free onsite parking or Walking distance from Bayswater Railway Station

• Competitive salary based on experience