Software Asset Management Pro (ServiceNow)

IOOF Holdings Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

IOOF Holdings Limited in Sydney is seeking a Software Asset Management Coordinator to help govern ServiceNow asset and licence information. You will validate entitlement data, monitor compliance and optimise software usage across the organisation.

The role emphasises data quality, reporting, audits, renewals and opportunities to reclaim licences. You will collaborate with Software Owners and stakeholders to improve governance and processes.

Qualifications

• 3+ years' experience in IT Asset Management, Software Asset Management, IT operations or procurement support.
• Experience using asset management tools or service management platforms, with exposure to ServiceNow highly regarded.
• Understanding of Software Asset Management principles, software licensing models, entitlement management and lifecycle.
• Experience maintaining accurate asset registers, licence records, entitlement information, inventory data or contract records.
• Strong analytical and reporting skills, with ability to identify risks, trends and optimisation opportunities from software asset data.
• Excellent attention to detail, organisational capability and ability to manage competing priorities.
• Effective communication and stakeholder engagement skills, with a collaborative approach to improving processes, controls and data quality

Responsibilities

• Govern and support ServiceNow Software Asset Management capabilities, including data quality, workflows, reporting and workspace outputs.
• Maintain ServiceNow as the authoritative inventory and reporting source for software asset and licence information.
• Partner with Software Owners to obtain and validate entitlement data and coordinate actions arising from compliance and optimisation reviews.
• Monitor software usage, licence allocations, renewal dates and compliance indicators, escalating risks and required actions when appropriate.
• Support software audits and reconciliations by identifying discrepancies, reporting outcomes and tracking remediation activities.
• Produce reporting and insights covering software usage, licence positions, renewals, compliance risks and cost optimisation opportunities.
• Identify opportunities to reclaim, reuse or reduce unused licences and coordinate reviews with the appropriate owners.
• Contribute to the continuous improvement of Software Asset Management governance, processes, controls and data quality

Skills

Analytical skills

Reporting skills

Attention to detail

Communication

Stakeholder engagement

Tools

ServiceNow

Job description

IOOF Holdings Limited in Sydney is seeking a Software Asset Management Coordinator to help govern ServiceNow asset and licence information. You will validate entitlement data, monitor compliance and optimise software usage across the organisation.

The role emphasises data quality, reporting, audits, renewals and opportunities to reclaim licences. You will collaborate with Software Owners and stakeholders to improve governance and processes.