Servicenow Engineer

Ioof Holdings Limited; Sydney; On-site; AUD 140,000 - 180,000; Full time

Job summary

IOOF Holdings Limited in Sydney, NSW, is seeking a ServiceNow Platform Engineer to design, build and support high-quality ServiceNow solutions that enhance service delivery and automate business processes.

This hands-on role collaborates with stakeholders, drives platform adoption, and oversees integrations, upgrades and lifecycle activities while delivering secure and maintainable solutions.

Qualifications

• 5+ years of ServiceNow development experience within a mid-to-large enterprise environment.
• Strong hands-on experience across ServiceNow development, including ITSM and modules such as GRC, ITAM, BCM, SecOps, Enterprise Architecture or SPM.
• ServiceNow Certified System Administrator certification, with additional ServiceNow certifications highly regarded.
• Experience designing workflows, business rules, forms, catalog items and automation solutions.
• Knowledge of API integrations and web technologies, including REST/SOAP, HTML and CSS.
• Excellent problem-solving skills with the ability to develop practical and efficient solutions for complex challenges.
• Strong communication and stakeholder engagement skills, with a collaborative approach and commitment to continuous improvement

Responsibilities

• Design, develop, configure and document scalable ServiceNow applications, workflows and platform components that align with business needs and platform best practices.
• Translate business requirements into practical, sustainable technical solutions across ServiceNow modules and platform capabilities.
• Deliver workflow, service catalogue and automation enhancements that improve service delivery and reduce manual effort.
• Build and support integrations between ServiceNow and enterprise systems using approved integration patterns and technologies.
• Troubleshoot platform issues, conduct root cause analysis and resolve defects to maintain platform stability and performance.
• Manage platform lifecycle activities, including releases, deployments, cloning, upgrades and regression testing.
• Participate in the full software development lifecycle, ensuring solutions are secure, controlled and fit for purpose.
• Collaborate with business and technology stakeholders to deliver sustainable outcomes supported by quality documentation, knowledge sharing and continuous improvement

Skills

5+ years of ServiceNow development

Strong communication

Stakeholder engagement

Problem-solving

Education

ServiceNow Certified System Administrator

Additional ServiceNow certifications encouraged

Tools

ServiceNow

ITSM

GRC

ITAM

BCM

SecOps

Enterprise Architecture

SPM

REST/SOAP

HTML/CSS

Job description

ServiceNow Engineer IOOF Holdings Limited Sydney, NSW, AU

Job Description

Employment Type: Permanent Full Time

• A career that works for you


• Helping around 2 million Australians do more with their money


• Together, we're making it happen

The opportunity to join our team

We are looking for a ServiceNow Platform Engineer to design, build and support high-quality ServiceNow solutions that enhance service delivery, automate business processes and drive platform adoption across the organisation. Working within our Infrastructure, Cloud & Workplace team, you will play a key role in developing scalable platform capabilities that improve operational efficiency and user experience. This is a hands‑on engineering role where you will collaborate with business stakeholders, product owners and technology teams to deliver secure, reliable and maintainable solutions. You'll have the opportunity to influence platform improvements, support enterprise integrations and contribute to the ongoing evolution of our ServiceNow environment.

Key Responsibilities

• Design, develop, configure and document scalable ServiceNow applications, workflows and platform components that align with business needs and platform best practices.


• Translate business requirements into practical, sustainable technical solutions across ServiceNow modules and platform capabilities.


• Deliver workflow, service catalogue and automation enhancements that improve service delivery and reduce manual effort.


• Build and support integrations between ServiceNow and enterprise systems using approved integration patterns and technologies.


• Troubleshoot platform issues, conduct root cause analysis and resolve defects to maintain platform stability and performance.


• Manage platform lifecycle activities, including releases, deployments, cloning, upgrades and regression testing.


• Participate in the full software development lifecycle, ensuring solutions are secure, controlled and fit for purpose.


• Collaborate with business and technology stakeholders to deliver sustainable outcomes supported by quality documentation, knowledge sharing and continuous improvement.

What you will bring

• 5+ years of ServiceNow development experience within a mid-to-large enterprise environment.


• Strong hands‑on experience across ServiceNow development, including ITSM and modules such as GRC, ITAM, BCM, SecOps, Enterprise Architecture or SPM.


• ServiceNow Certified System Administrator certification, with additional ServiceNow certifications highly regarded.


• Experience designing workflows, business rules, forms, catalog items and automation solutions.


• Knowledge of API integrations and web technologies, including REST/SOAP, HTML and CSS.


• Excellent problem‑solving skills with the ability to develop practical and efficient solutions for complex challenges.


• Strong communication and stakeholder engagement skills, with a collaborative approach and commitment to continuous improvement

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.