Software Asset Management Coordinator

IOOF Holdings Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

IOOF Holdings Limited in Sydney is seeking a Software Asset Management Coordinator to help govern ServiceNow asset and licence information. You will validate entitlement data, monitor compliance and optimise software usage across the organisation.

The role emphasises data quality, reporting, audits, renewals and opportunities to reclaim licences. You will collaborate with Software Owners and stakeholders to improve governance and processes.

Qualifications

• 3+ years' experience in IT Asset Management, Software Asset Management, IT operations or procurement support.
• Experience using asset management tools or service management platforms, with exposure to ServiceNow highly regarded.
• Understanding of Software Asset Management principles, software licensing models, entitlement management and lifecycle.
• Experience maintaining accurate asset registers, licence records, entitlement information, inventory data or contract records.
• Strong analytical and reporting skills, with ability to identify risks, trends and optimisation opportunities from software asset data.
• Excellent attention to detail, organisational capability and ability to manage competing priorities.
• Effective communication and stakeholder engagement skills, with a collaborative approach to improving processes, controls and data quality

Responsibilities

• Govern and support ServiceNow Software Asset Management capabilities, including data quality, workflows, reporting and workspace outputs.
• Maintain ServiceNow as the authoritative inventory and reporting source for software asset and licence information.
• Partner with Software Owners to obtain and validate entitlement data and coordinate actions arising from compliance and optimisation reviews.
• Monitor software usage, licence allocations, renewal dates and compliance indicators, escalating risks and required actions when appropriate.
• Support software audits and reconciliations by identifying discrepancies, reporting outcomes and tracking remediation activities.
• Produce reporting and insights covering software usage, licence positions, renewals, compliance risks and cost optimisation opportunities.
• Identify opportunities to reclaim, reuse or reduce unused licences and coordinate reviews with the appropriate owners.
• Contribute to the continuous improvement of Software Asset Management governance, processes, controls and data quality

Skills

Analytical skills

Reporting skills

Attention to detail

Communication

Stakeholder engagement

Tools

ServiceNow

Job description

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SYDNEY, NSW, AU, 2000 MELBOURNE, VIC, AU, 3008 BRISBANE, QLD, AU, 4000 HOBART, TAS, AU, 7000

Employment Type: Permanent Full Time

• A career that works for you
• Helping around 2 million Australians do more with their money
• Together, we’re making it happen

The opportunity to join our team

Join our Infrastructure, Cloud & Workplace team as a Software Asset Management Coordinator, supporting the governance and accuracy of software asset and licence information within ServiceNow. You will partner with Software Owners to validate entitlement data, monitor compliance and help optimise software utilisation across the organisation. This role will see you maintain reliable asset information, produce meaningful reporting and support software audits, reconciliations and renewal activities. You will also identify opportunities to reclaim or reuse licences while improving Software Asset Management processes, controls and data quality. This is an excellent opportunity for a detail-focused professional to strengthen their Software Asset Management expertise within a collaborative technology environment.

Key Responsibilities:

• Govern and support ServiceNow Software Asset Management capabilities, including data quality, workflows, reporting and workspace outputs.
• Maintain ServiceNow as the authoritative inventory and reporting source for software asset and licence information.
• Partner with Software Owners to obtain and validate entitlement data and coordinate actions arising from compliance and optimisation reviews.
• Monitor software usage, licence allocations, renewal dates and compliance indicators, escalating risks and required actions when appropriate.
• Support software audits and reconciliations by identifying discrepancies, reporting outcomes and tracking remediation activities.
• Produce reporting and insights covering software usage, licence positions, renewals, compliance risks and cost optimisation opportunities.
• Identify opportunities to reclaim, reuse or reduce unused licences and coordinate reviews with the appropriate owners.
• Contribute to the continuous improvement of Software Asset Management governance, processes, controls and data quality

What you will bring:

• 3+ years' experience in IT Asset Management, Software Asset Management, IT operations or procurement support.
• Experience using asset management tools or service management platforms, with exposure to ServiceNow highly regarded.
• An understanding of Software Asset Management principles, software licensing models, entitlement management and the software asset lifecycle.
• Experience maintaining accurate asset registers, licence records, entitlement information, inventory data or contract records.
• Strong analytical and reporting skills, with the ability to identify risks, trends and optimisation opportunities from software asset data.
• Excellent attention to detail, organisational capability and the ability to manage competing priorities.
• Effective communication and stakeholder engagement skills, together with a collaborative and proactive approach to improving processes, controls and data quality

People-inspired tech

Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.

Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

Please note that applications from agencies will not be considered at this time.

We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.