Community Care Navigator & Admin Support

Wellways; Shepparton; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Salary packaging

Meal and Entertainment allowance

Leave loading 17.5%

Paid parental leave

Employee Assistance Program

Job summary

Wellways is hiring a Service Support Officer for the Mental Health and Wellbeing Local in Greater Shepparton region. You will be the friendly face in person and the calm voice on the phone, coordinating daily operations and supporting participants, families and carers with respectful, person-centred care.

The role offers a permanent, full-time opportunity in a welcoming team that values inclusivity, reconciliation and community connection, with clear pathways for professional growth and generous

Qualifications

• Formal admin or data-entry experience in a service delivery setting.
• Experience in participant-focused or customer-facing roles is preferred.
• Ability to provide warm, empathetic, welcoming experiences for participants.

Responsibilities

• Create a welcoming environment for participants, carers, families and partners.
• Coordinate day-to-day operations to ensure smooth service delivery.
• Assist with administrative tasks and maintain organised records.

Skills

Administration

Data entry

Customer facing

Education

Relevant qualifications

Job description

Wellways is hiring a Service Support Officer for the Mental Health and Wellbeing Local in Greater Shepparton region. You will be the friendly face in person and the calm voice on the phone, coordinating daily operations and supporting participants, families and carers with respectful, person-centred care.

The role offers a permanent, full-time opportunity in a welcoming team that values inclusivity, reconciliation and community connection, with clear pathways for professional growth and generous