Snr Aboriginal Client &Community Support

Department: Aboriginal Services Unit; Bega; On-site; AUD 103,000 - 114,000; Full time

Job summary

Department of Communities and Justice NSW is seeking a Senior Aboriginal Client and Community Support Officer. The role provides culturally safe support to Aboriginal people navigating the court system, with advocacy, referrals, and practical assistance to improve outcomes.

Role involves contributing to community initiatives, collaboration with courts and services, and mentoring other officers. Open only to Aboriginal and Torres Strait Islander people. Salary highlights and benefits apply.

Qualifications

• Strong communication, advocacy, and relationship-building skills.
• Experience supporting Aboriginal people and connecting them with services.
• Strong organisational, record-keeping, and time management skills.
• Cultural capability and confidence to provide cultural guidance within multidisciplinary teams.
• Knowledge of Northern Rivers Aboriginal communities, services, and referral pathways.

Responsibilities

• Provide frontline court support, information, advocacy, and referrals.
• Build strong relationships with clients, families, Elders, courts, legal services, and community organisations.
• Assist with the delivery of Aboriginal Services Unit programs, projects, and initiatives.
• Coordinating project activities, resources, reporting, and deliverables.
• Undertaking research and analysis to support service improvement and program development.
• Supporting and mentoring Aboriginal Client and Community Support Officers when required.
• Assisting with reports, budgets, discussion papers, and project updates.

Skills

Communication

Advocacy

Relationship-building

Organisational skills

Record-keeping

Time management

Cultural capability

Northern Rivers knowledge

Job description

Snr Aboriginal Client &Community Support

$102,936 - $113,579 a year

18d ago , from Department of Communities and Justice NSW

Senior Aboriginal Client and Community Support Officer

Employment type – Ongoing full-time role

Salary - $102,936.00 - $113,579.00 pa, plus superannuation and leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people only

Your role

As a Senior Aboriginal Client and Community Support Officer, you'll provide culturally safe support to Aboriginal people and families navigating the court system. Through advocacy, referrals, practical assistance, and community engagement, you'll help clients understand court processes, access services, and achieve better outcomes. You'll also contribute to projects and initiatives that strengthen Aboriginal communities and improve service delivery across the region.

What you’ll do

Play an important role in supporting Aboriginal people and driving positive change in communities by:

• Providing frontline court support, information, advocacy, and referrals.
• Building strong relationships with clients, families, Elders, courts, legal services, and community organisations.
• Assisting with the delivery of Aboriginal Services Unit programs, projects, and initiatives.
• Coordinating project activities, resources, reporting, and deliverables.
• Undertaking research and analysis to support service improvement and program development.
• Supporting and mentoring Aboriginal Client and Community Support Officers when required.
• Assisting with reports, budgets, discussion papers, and project updates.

About the Aboriginal Services Unit

• The Aboriginal Services Unit (ASU) is a specialist team within the Department of Communities and Justice's Transforming Aboriginal Outcomes Division.
• We work alongside Aboriginal communities to:
• Deliver services through local courts, Circle Sentencing, and Aboriginal Community Justice Groups.
• Improve access to culturally responsive support.
• Influence programs, diversion strategies, and policy development.
• Improve outcomes for Aboriginal people, families, and communities across NSW.

What we’re looking for

In addition to the essential requirements outlined in the role description, we are seeking someone who is passionate about helping their mob and making a genuine difference.

You will bring:

• Strong communication, advocacy, and relationship-building skills.
• Experience supporting Aboriginal people and connecting them with appropriate services.
• Strong organisational, record-keeping, and time management skills.
• Cultural capability and the confidence to provide cultural guidance within multidisciplinary teams.
• Knowledge of Northern Rivers Aboriginal communities, services, and referral pathways.

You can also demonstrate the ability to:

• Build trust and strong community relationships.
• Remain calm and supportive in complex or emotionally challenging situations.
• Advocate effectively while working within legal and court processes.
• Show resilience, emotional intelligence, and professionalism.
• Lead with accountability, respect, and cultural integrity

This is a unique opportunity to use your cultural knowledge, experience, and leadership to support Aboriginal people while helping shape initiatives that create meaningful and lasting change.

Join a dedicated team committed to culturally safe service delivery, stronger community connections, and better outcomes for Aboriginal people across the Northern Rivers and NSW.

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows. Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Applications close Sunday, 25 October 2026 at 11:59 pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Karina Boyd on 0472 849 *** or at ***********@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3*** or via **********@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.