Aboriginal Senior Client Service Officer

NSW Department of Communities and Justice; Sydney; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work

Training

Health program

Employee assistance

Job summary

NSW Department of Communities and Justice is seeking an Aboriginal Senior Client Service Officer Specialist to support Indigenous clients with housing and tenancy needs. You will provide tailored advice, collaborate with internal and external providers, and help deliver integrated services across complex housing cases.

The role supports culturally responsive service delivery and may involve travel to regional locations.

Qualifications

• Aboriginality is required; Aboriginal Identified role.
• Current unrestricted driver’s license and willingness to travel (regional locations).

Responsibilities

• Provide advice to Aboriginal and Torres Strait Islander clients and advocates to navigate complex housing needs.
• Deliver support in line with eligibility, client needs, and relevant legislation, policy and procedures.
• Collaborate with internal teams and external service providers to address complex client needs and deliver integrated services.
• Resolve complex tenancy issues and neighbourhood disputes; represent Housing NSW at the NCAT.
• Coach client service team members to improve skills in assessing and managing clients, including those with complex needs.
• Manage key client processes and systems, including transfers and arrears and monitor against team and district targets to optimise asset and business performance.
• Manage client accounts and oversee application and review of rental subsidies to ensure timely completion and compliance with current policy.
• Manage client information to ensure confidentiality, accuracy and integrity.
• Monitor workflows and identify work priorities, team development and training needs.

Skills

Customer service

Communication

Cultural capability

Driver's license

Job description

Aboriginal Senior Client Service Officer

Department: HS Sydney

Department/Agency: Department of Communities and Justice

Location: Strawberry Hills, NSW, AU, 2012

Aboriginal Senior Client Service Officer Specialist

Location: Redfern

Employment Type: Temporary full-time 12-month contract

Salary: Clerk Grade 5/6, salary from $ 102,936.00 to $113,579.00p.a. plus superannuation and employer annual leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people only.

Your role

This is a rewarding opportunity to create meaningful outcomes forAboriginal and Torres Strait Islander clients with complex housing and support needs.

As a Senior Client Service Officer Specialist, you will provide tailored advice and support across tenancy, housing and property management services. You’ll work collaboratively with client’s, internal staff and external providers to ensure culturally responsive and effective service delivery.

You will be part of a community focused team, working to support stronger, more inclusive housing outcomes and improved pathways for sustainable living.

Curious about what the role is really like?

Check out our "Day in the Life" video to see what it's like to work in this position:

or join us for an information session via Microsoft Teams:

Time: 12:30pm – 1:30pm

This session will give you an overview of the role and what it’s like to be part of the team.

• Provide advice to Aboriginal and Torres Strait Islander clients and their advocates to navigate complex housing needs.
• Deliver support in line with eligibility, client’s needs, and relevant legislation, policy and procedures.
• Collaborate with internal teams and external service providers to address complex client needs and deliver integrated services.
• Resolve complex tenancy issues and neighbourhood disputes; manage breach of tenancy agreements and represent Housing NSW at the NCAT.
• Coach client service team members to improve skills in assessing and managing clients, including those with complex needs
• Manage key client processes and systems, including transfers and arrears and monitor against team and district targets to optimise asset and business performance.
• Manage client accounts and oversee application and review of rental subsidies to ensure timely completion and compliance with current policy.
• Manage client information to ensure confidentiality, accuracy and integrity.
• Monitor workflows and identify work priorities, team development and training needs.

What we’re looking for

• Aboriginality - typically all or the majority of the work of an Aboriginal identified role will involve the development and or delivery of policy, programs and services which impact on Aboriginal people and or involve liaising directly with Aboriginal people and communities
• Strong customer service and communication skills, with a commitment to supportingAboriginal and Torres Strait Islander clients
• Demonstrated cultural capability, including lived experience, strong community relationships and a sound understanding of historical impacts on Aboriginal communities.
• A current driver’s licence (unrestricted) and willingness to travel is required (regional locations only).

As an Identified role, this position is open only toAboriginal and/or Torres Strait Islander persons, Australia’s First Nations people.

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the Anti-Discrimination Act 1977.

There are two alternatives to confirming yourAboriginality, one of which must be uploaded to be considered for the role as follows.Either will be accepted:

Confirmation of Aboriginality form

or

Written confirmation from 2-3Aboriginal organisations within the community in which you live/work, which addresses he three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.We collaborate with other agencies and community partners, to improve lives and realise the potential ofchildren, adults, families and communities. We're focused onbreaking, rather than managing, disadvantage.It’s work that really matters.

Applications closeSunday 4th, October 2026 at 11:59pm AEST.

For more information about the role or what it’s like to work for DCJ, please contact the hiring Sacha Lapi on 0436623785 or at [e-mail]

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website(for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.

The Welcome ExperienceThinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience