Small Business Banker - Warragul

NAB; Traralgon; On-site; AUD 70,000 - 100,000; Full time

Job summary

NAB in Warragul, VIC is seeking a customer-obsessed Business Direct Small Business professional to grow and deepen relationships with local SME customers and deliver tailored banking solutions.

You will move quickly to grow revenue, increase customer advocacy and collaborate with Retail Branch and Broker networks to improve portfolio performance while upholding NAB’s commitment to an inclusive, high-performing culture.

Qualifications

• Lending experience in business banking or retail banking.
• Track record of meeting sales targets.
• Strong customer relationship management skills.
• Good negotiation and problem-solving abilities.

Responsibilities

• Grow and deepen relationships within local communities, creating partnerships that see Small Businesses achieve their goals.
• Move with speed in this role to grow revenue and drive customer advocacy.
• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice.
• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.
• Win together by engaging with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

Skills

Lending experience

Sales targets

Customer relationship management

Negotiation

Problem solving

Job description

• Be part of a collaborative & high performing relationship-driven culture.


• Build enduring customer relationships with new to NAB Small Business customers


• Location: Warragul, VIC.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Join us on this exciting growth journey! This role sits in our Business Direct Small Business team that’s doubling down on customer obsession and supporting our colleagues.

Each day, you’ll go above and beyond to:

• Grow and deepen relationships within local communities, creating partnerships that see Small Businesses achieve their goals.


• Move with speed in this role to grow revenue and drive customer advocacy.


• Be customer obsessed and increase the portion of customers who consider NAB to be their Bank of Choice.


• Own it by understanding our customers’ needs to provide tailored holistic banking solutions.


• Win together by engaging and building relationships with our Retail Branch and Broker network to increase portfolio performance and customer outcomes.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

• Motivation to build genuine personal connections with our customers, empowering them to feel confident and bring their business dreams to life.


• Lending experience in business banking or retail banking (may include term /mortgage loan or asset-based finance).


• Strong record of accomplishment of meeting sales targets.


• Excellent understanding of the SME Market.


• Strong customer and relationship management.


• Problem solving, critical thinking and negotiation skills.

By joining NAB and our Finance team, you are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what’s right, even when it’s hard.

A diverse and inclusive workplace works better for everyone

We know that when our colleagues feel valued and celebrated for who they are, our customers experience banking that’s fairer, more accessible, and designed with who they are in mind. That’s why we’ve built a culture of inclusion and respect, where colleague voices are heard and valued, and everyone is supported to bring their authentic selves to work.

Join NAB

At NAB,we’recommitted to supporting our colleagues with a comprehensive range of benefits designed to help you thrive both professionally and personally, including enhanced leave options, wellbeing support, access to NAB Perks, and ongoing career development opportunities.